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Specialist Customer Support and USP

Sweden, Uppsala · Job Posted June 01, 2026
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Job Responsibility

  • Be part of the Testa Center team, contributing to a broad range of activities spanning hands-on operational work, activity planning, and the development of future strategies
  • Act as an upstream expert with a focus on small‑ to pilot‑scale cell cultivation techniques, working closely with clients in a dynamic and collaborative environment
  • Support Testa Center clients in project planning, training, troubleshooting, and execution
  • Participating in project consortia together with external academic and non-academic partners and governmental bodies, contributing to project progress, follow-up, and reporting as needed
  • Contribute to continuous improvement by identifying gaps, appropriately escalating issues, and proposing solutions where possible
  • Maintain the center’s instrument park and ensure documentation of working routines and procedures
  • Represent Testa Center to a wide range of visitors—including students, researchers, companies, opinion leaders, and public and trade organizations—and participate in external conferences, networking events, and exhibitions as required
  • Support the coordination and preparation of the facility for wet lab exercises conducted by university organizations using Testa Center for higher education programs

Requirements

  • MSc in biotechnology, bioprocess or biomedical engineering, or a related life sciences field
  • PhD within protein production or a related field is regarded as a strong advantage
  • Solid experience from an industrial environment, with a clear customer focus and diligence in delivery, is strongly advantageous
  • Excellent oral communication skills, with the ability to confidently present complex technical concepts and tailor messaging to different audiences
  • Demonstrated ability to define and communicate clear project objectives and priorities in dynamic or uncertain environments
  • Courage and professional judgment to advise clients proactively, even in situations involving uncertainty or potential risk
  • Analytical and solution-oriented mindset
  • High flexibility and the ability to switch efficiently between tasks
  • A self-driven, goal-oriented approach and a willingness to learn new things
  • English is the working language

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