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Baxter Logo Baxter · Customer Service

Specialist, Customer Service

Chile, Santiago · Job Posted January 20, 2026
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Job Description

We save and sustain lives by being in charge for handling interactions with customers in regards to requirements such as scheduling and dispatch of purchase orders (including reverse logistics), product and service claims, adverse events, medical and machine technical support; compliance with customer requirements in terms of service and quality, aligned with the organization's objectives and policies. Likewise, we accurately help the customer, understand their demand and additional needs according to their structure and actively participate in customer improvement projects and initiatives.

Job Responsibility

  • Customer Support: Serve as the first point of contact across all communication channels, documenting requests, resolving issues, and redirecting complex cases to specialized teams. Conduct visits to top clients, and drive improvement plans
  • Order & Service Management: Receive, process, and track client purchase orders
  • coordinate product allocation and delivery
  • build and manage work orders for technical service needs (warranty, parts, returns)
  • Contract & Billing Administration: Manage public and consignment client contracts end‑to‑end, ensuring adherence to agreed terms
  • complete monthly billing processes for products and services
  • Operational Excellence & Logistics: Support logistics developments to minimize returns and rejections
  • contribute to savings strategies
  • guarantee service levels aligned with client segmentation
  • support VMI and other service‑portfolio initiatives
  • Systems & Platforms: Act as Key User for specialized operational systems and support platforms such as Sharesource/Exactamix (where applicable)

Requirements

  • University professional with a degree in Logistics, Industrial Engineering, Business Administration, or similar
  • At least 1 year of experience in customer service areas
  • Experience attending complains from clients and deliver effective solutions on time generating a phenomenal customer service experience
  • Being able to provide not only phone and email customer service, but also attend customers their site when needed
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