This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Bombardier is seeking a highly experienced On-site Customer Account Manager to act as the primary liaison and trusted ambassador between Bombardier and one of our major fleet customers in Columbus, Ohio. This role is responsible for managing all part related interactions, supporting operational needs, and ensuring seamless communication across Bombardier’s global support network. The ideal candidate is a proactive, customer-focused professional with deep aviation experience and exceptional relationship management skills.
Job Responsibility:
Act as Bombardier’s on-site ambassador, maintaining a strong, professional customer relationship
Ensure clear, consistent communication between Bombardier teams and customer operations
Represent customer needs internally and escalate issues promptly
Serve as the first escalation point for part number inquiries, availability, order status, and related technical or commercial questions
Coordinate with internal teams to resolve discrepancies and maintain transparency
Manage and resolve invoice disputes and Statement of Account (SOA) issues
Collaborate with financial services and support teams to ensure accurate billing
Oversee non-stock part requests with Backorder Management and Supply Chain to ensure timely fulfillment
Support and coordinate AOG quotes with accurate information and quick turnaround
Assist with inquiries related to logistics, technical services, warranty, engineering, and digital systems
Ensure internal stakeholders are aligned and informed on customer escalations, requirements, priorities, and expectations
Requirements:
U.S. citizenship (valid status required)
minimum college education (associate degree or higher)
7–10 years of aviation or related industry experience
fluent in English, verbal and written
strong Microsoft Office proficiency
excellent communication, negotiation, and problem solving skills
ability to work independently in a customer-facing environment
ability to travel Internationally for meetings, training, or alignment
live in the Columbus area (Ohio state)
Nice to have:
Experience with Zendesk, Microsoft Access, and SAP (S/4HANA) would be an asset
What we offer:
Insurance plans (Dental, medical, life insurance, disability, and more)