CrawlJobs Logo

Specialist, Customer Relations Parts

bombardier.com Logo

Bombardier

Location Icon

Location:
United States , Columbus

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Bombardier is seeking a highly experienced On-site Customer Account Manager to act as the primary liaison and trusted ambassador between Bombardier and one of our major fleet customers in Columbus, Ohio. This role is responsible for managing all part related interactions, supporting operational needs, and ensuring seamless communication across Bombardier’s global support network. The ideal candidate is a proactive, customer-focused professional with deep aviation experience and exceptional relationship management skills.

Job Responsibility:

  • Act as Bombardier’s on-site ambassador, maintaining a strong, professional customer relationship
  • Ensure clear, consistent communication between Bombardier teams and customer operations
  • Represent customer needs internally and escalate issues promptly
  • Serve as the first escalation point for part number inquiries, availability, order status, and related technical or commercial questions
  • Coordinate with internal teams to resolve discrepancies and maintain transparency
  • Manage and resolve invoice disputes and Statement of Account (SOA) issues
  • Collaborate with financial services and support teams to ensure accurate billing
  • Oversee non-stock part requests with Backorder Management and Supply Chain to ensure timely fulfillment
  • Support and coordinate AOG quotes with accurate information and quick turnaround
  • Assist with inquiries related to logistics, technical services, warranty, engineering, and digital systems
  • Ensure internal stakeholders are aligned and informed on customer escalations, requirements, priorities, and expectations

Requirements:

  • U.S. citizenship (valid status required)
  • minimum college education (associate degree or higher)
  • 7–10 years of aviation or related industry experience
  • fluent in English, verbal and written
  • strong Microsoft Office proficiency
  • excellent communication, negotiation, and problem solving skills
  • ability to work independently in a customer-facing environment
  • ability to travel Internationally for meetings, training, or alignment
  • live in the Columbus area (Ohio state)

Nice to have:

Experience with Zendesk, Microsoft Access, and SAP (S/4HANA) would be an asset

What we offer:
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Specialist, Customer Relations Parts

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...
Location
Location
China , Wuxi
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
  • IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
  • Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
  • Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
  • Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
  • Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
  • Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms
Job Responsibility
Job Responsibility
  • Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
  • Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
  • Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
  • Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
  • Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
  • Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
  • Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
  • Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...
Location
Location
China , Changsha
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
  • IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
  • Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
  • Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
  • Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
  • Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
  • Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms
Job Responsibility
Job Responsibility
  • Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group
  • Secure efficient communication with customers
  • Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
  • Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
  • Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
  • Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
  • Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place
  • Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
  • Regularly monitor customers’ interaction with the MP
  • Collect and use Customer Voice in order to engage, explain and talk to our customers day to day
  • Fulltime
Read More
Arrow Right

Security Guard - Patrol Specialist

As a Security Guard - Patrol Specialist in Lagrange, GA, you will serve and safe...
Location
Location
United States , La Grange
Salary
Salary:
15.00 USD / Hour
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be at least 18 years of age for unarmed roles
  • Possess a high school diploma or equivalent
  • Subject to a background investigation
  • Subject to a drug screen to the extent permitted by law
  • Licensing requirements are subject to state and/or local laws and regulations
  • A valid driver’s license will be required for driving positions only
Job Responsibility
Job Responsibility
  • Provide customer service by carrying out security-related procedures and site-specific policies
  • Respond to incidents and critical situations
  • Conduct regular and random patrols around the business and perimeter
  • Monitor and patrol assigned areas
  • Perform routine patrols
  • Remain visible throughout the location
  • Deliver exceptional customer service
  • Communicate clearly with visitors and staff
What we offer
What we offer
  • Smart Tools: Access to exclusive technology to view and claim additional shifts
  • Career Growth: Paid training and access to career growth opportunities
  • Financial Benefits: Participation in retirement savings plan
  • Exclusive Perks: Discounts on top brands and services through Perks Program
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs
  • Parttime
Read More
Arrow Right

Accounts Receivable Specialist

This full-time Accounts Receivable Specialist position is an opportunity to play...
Location
Location
United States , Muscatine
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate or Bachelor’s degree in accounting, business, or a related field is preferred but not required for the right candidate with equivalent years of experience
  • Proficiency with Excel (VLOOKUPs, pivot tables) and prior experience working with ERP systems are key
  • Background in manufacturing or similar industries is a plus but not required
Job Responsibility
Job Responsibility
  • Closing Job Orders: Finalizing closed production jobs in the system to ensure accuracy
  • Invoicing: Preparing and emailing invoices, ranging across products and services
  • Customer Relations: Building and maintaining strong relationships by following up on late payments and responding to billing inquiries
  • Data Analysis & Reporting: Using ERP systems and Excel (including VLOOKUPs and pivot tables) to compile and reconcile detailed information
  • Attention to Detail: Verifying part shipments per invoices and ensuring databases reflect accuracy in complex shipments
  • Adaptability: Taking on ad hoc projects and embracing opportunities to improve processes
What we offer
What we offer
  • Growth Opportunities: The company’s rapid growth offers exciting career advancement opportunities
  • Collaborative Environment: A small but mighty team that works hard, gets along, and has a true sense of camaraderie
  • Professional Flexibility: Flexibility to adapt to life events and personal needs once trust and dependability are built
  • Innovation Mindset: Be part of a company where your ideas and efficiencies are truly valued
  • Impactful Work: Contribute to meaningful projects that directly support our customers' success
  • Fulltime
Read More
Arrow Right

Customer Resolution Specialist

Job Objectives: Focal point for the ASPAC customers for material order related a...
Location
Location
Singapore
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma with 2 or more years' of customer service experience in a dynamic environment, preferably from the aerospace industry
  • Excellent working knowledge of with MS Office applications (especially Excel and PowerPoint)
  • Knowledge of Lotus Notes tools and SAP would be advantageous
  • Candidates with basic shipping knowledge (including transportation of dangerous goods and INCO terms) will have an added advantage
  • Ability to work as a team player
  • Self-motivated and driven to work with a positive attitude
  • Desire to achieve results and advance with a fast growing organization
  • Proactive, customer oriented attitude and working style for both internal and external customers
  • Ability to work positively in an account team (i.e. Customer Order Desk / team with customer account allocation) environment
  • Ability to understand your customers to develop and propose creative solutions to issues is key for the position
Job Responsibility
Job Responsibility
  • Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization
  • Responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers)
  • Contribute to customer's satisfaction by providing high quality responses to all customer related requests for all spare parts and related services
  • Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries
  • Handle and timely follow up on quotations, orders, backorders, customer complaints and claims
  • Proactively update customers on status of enquiries and deliveries
  • Handle invoice discrepancies in a timely fashion to support Sales and Finance in the Accounts Receivables
  • Ensure that customers receive full support for their spares orders issues
  • Organize and conduct regular account meetings with the responsible departments
  • Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports for customers, account team and management
  • Fulltime
Read More
Arrow Right

Customer Resolution Specialist

You will join the Customer Resolution Services Team in United Arab Emirates in D...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco), graduates up to and including 28 years old
  • Have fulfilled military obligations for their country, if any
  • Educated to degree level (or equivalent) in Business, Supply Chain, Aviation Management, or a related discipline
  • Proven experience in customer service, account management, or supply chain logistics, preferably within the aerospace industry
  • Strong capability in stakeholder management and handling complex customer queries
  • Ability to work proactively in a high-performing, cross-functional team environment
  • Strong organizational skills with a focus on "Open Order Book" health and First Qualified Response Time
  • Analytical mindset to identify and propose solutions for process improvements
  • Proactive, customer oriented attitude and working style for internal stakeholders and customers
  • Ability to understand your customers to develop and propose creative solutions to issues
Job Responsibility
Job Responsibility
  • Provide reliable world class customer support and handling of aircraft spare parts requirements in accordance with SATAIR’s values, processes, goals, and strategies
  • Hear customer voice and drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
  • Continuous contribution to greater efficiency related to this position
  • Participate in and contribute to a high performing Customer Resolution Services Team
  • Participate in and contribute to a high performing cross functional Customer Account Support Team
  • Responsible and proactive management of the customer specific open order book
  • Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
  • Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
  • Maintenance of customer records
  • Support organisation in securing on-time material delivery to meet customer expectations
  • Fulltime
Read More
Arrow Right

Vehicle Tech Line Specialist

As a Tech Line Specialist, you will be an essential member of the Customer Deplo...
Location
Location
United States , Garden Grove
Salary
Salary:
70000.00 - 100000.00 USD / Year
harbingermotors.com Logo
Harbinger Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ work experience in customer service
  • Experience in automotive repair
  • Graduation from high school or equivalent
  • Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
  • Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats
  • Valid driver’s license required
  • Ability to think outside the box and find creative solutions to complex problems
  • Ability to travel as required
  • A creative curiosity, collaborative work ethic, hardworking enthusiasm
  • Excellent communication skills and team working tendencies
Job Responsibility
Job Responsibility
  • Customer fleet technical support
  • Answer our Technical Support Line and see customers through to resolution with problems
  • Manage tier 1 support on our web portal
  • Help develop and refine our issue tracking systems and process
  • Track and automate reports on metrics related to customer service success
  • Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
  • Help with service parts fulfillment process
  • Training others on how to use the tools you are mastering
  • Expect 10% travel
What we offer
What we offer
  • Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
  • Early-stage Stock Options
  • Robust Retirement Savings (401k, HSA, FSA)
  • Generous Paid Time Off (PTO) & Parental Leave
  • Annual Vacation Bonus
  • Wellness & Fertility Benefits
  • Cell Phone Stipend
  • Complimentary Meals & Stocked Kitchens
  • Fulltime
Read More
Arrow Right

Patient Access Specialist

We are looking for a dedicated Patient Access Specialist to join our team in Lew...
Location
Location
United States , Lewiston
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in customer service, preferably in a healthcare or administrative setting
  • Strong administrative skills, including attention to detail and organizational abilities
  • Proficiency in data entry with a focus on accuracy and efficiency
  • Familiarity with insurance verification and collections processes
  • Ability to handle sensitive patient information with discretion and professionalism
  • Excellent communication skills to explain forms and processes clearly to patients
  • Knowledge of medical terminology and compliance standards is an advantage
  • Capability to work independently and as part of a team to meet operational goals.
Job Responsibility
Job Responsibility
  • Accurately assign medical record numbers (MRNs) and perform medical necessity checks while ensuring compliance with policies and procedures
  • Collect and verify insurance details, process physician orders, and provide clear patient instructions while maintaining a high level of customer service
  • Conduct pre-registration for patients, including obtaining demographic and insurance information, explaining financial responsibilities, and managing payment collections
  • Explain and distribute consent forms, Medicare-related documents, and other patient education materials, ensuring all necessary signatures are obtained
  • Review insurance eligibility responses, select appropriate plan codes, and input benefit information to support billing and collections processes
  • Screen medical necessity using designated software and inform patients of potential non-payment risks, distributing relevant forms and documentation
  • Utilize auditing systems to review accounts for accuracy, correct errors, and provide statistical data to leadership
  • Conduct inbound and outbound calls to gather patient information and address outstanding balances, offering payment plan options as needed
  • Meet assigned point-of-service goals while consistently delivering compassionate and attentive interactions.
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training.
  • Fulltime
Read More
Arrow Right