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Barclays Logo Barclays · Customer Service

Specialist Customer Care

United Kingdom, Knutsford · Job Posted July 03, 2026
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Job Description

Join us as a Specialist Support Analyst at Barclays, to provide exceptional customer service while resolving more complex customer needs/requests.

Job Responsibility

  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Requirements

  • Strong sense of client focus
  • Excellent communication skills
  • Problem solving skills

Nice to have

  • Client facing background
  • Ability to adapt to change
  • Can work collaboratively
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