Specialist Customer Care Job at Barclays (Knutsford)

Specialist Customer Care

Join our team as a Specialist Customer Care Colleague within the Barclays Lendin...

Location

United Kingdom , Knutsford

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
Customer-Centric Approach – ability to understand and respond to business banking customers' needs with professionalism and efficiency
Problem-Solving Skills – capable of handling complex queries and providing effective solutions with confidence
Thrives in a Fast-Paced Environment – comfortable working under pressure while maintaining accuracy and attention to detail
Ownership & Accountability – takes responsibility for tasks, follows through on commitments, and ensures excellent service delivery

Job Responsibility

Handling customer enquiries
Progressing lending applications
Managing cases through to completion
Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement
Development and implementation of customer care procedures and controls
Resolution of specific customer inquiries and issues related to the bank’s products and service
Development and execution of reports and presentations on customer care performance

Fulltime

Specialist Customer Care

Embark on a transformative journey as a Specialist Customer Care at Barclays whe...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven experience in business banking KYC/AML
Strong experience in international contact center
Excellent customer service experience
Good influencing skills and excellent communication and interpersonal skills
Graduate in any discipline

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Fulltime

Specialist Customer Care

Embark on a transformative journey as a Specialist Customer Care at Barclays whe...

Location

India , Gurugram

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven experience in business banking KYC/AML
Strong experience in international contact center
Excellent customer service experience
Good influencing skills and excellent communication and interpersonal skills
Graduate in any discipline

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Fulltime

Specialist Customer Care

Join our team as a Specialist Customer Care Colleague within Barclays Lending Ce...

Location

United Kingdom , Greater Manchester

Salary:

27500.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
Customer-Centric Approach – ability to understand and respond to business banking customers' needs with professionalism and efficiency
Problem-Solving Skills – capable of handling complex queries and providing effective solutions with confidence
Thrives in a Fast-Paced Environment – comfortable working under pressure while maintaining accuracy and attention to detail
Ownership & Accountability – takes responsibility for tasks, follows through on commitments, and ensures excellent service delivery

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Health and wellness
Gain access to wellness rooms, gyms and mental health support
A place where you can belong
Collaborative Areas
More than work
Be you. Be valued. Belong.

Fulltime

Specialist Customer Care

Embark on a transformative journey as Specialist Customer Care at Barclays, wher...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent communication skills
A problem solving mindset
A strong commitment to resolving complaints in a professional and timely manner
Proven experience in Customer service role in voice or back office process
Conflict resolution skills and the ability to handle difficult or emotional conversations
Experience in analyzing workflows, optimizing procedures and delivering high quality service
Key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills

Job Responsibility

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer service to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
Execution of customer service activities through various communication channels including chat, email, and phone
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles
Likely to have responsibility for specific processes within a team

What we offer

Hybrid working
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
A place where you can belong
Be you. Be valued. Belong
We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success

Fulltime

Customer Care Specialist with German

Are you passionate about helping others? Do you like to work in an international...

Location

Spain , Barcelona

Salary:

28000.00 - 33000.00 EUR / Year

Babel Profiles

Expiration Date

Until further notice

Requirements

+3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
Strong problem-solving and solution-oriented mindset
Highly proactive, autonomous, and able to ramp up quickly
Adaptable and comfortable working in a dynamic, fast-paced environment
Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
Strong collaboration skills and ability to work effectively across departments
Thinking in solutions, have an innovative mindset

Job Responsibility

Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
Manage inbound and outbound customer communications in areas without sales coverage across all channels
Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
Oversee end-to-end order management, from entry through to shipment and delivery
Manage returns, claims, and invoice incidents, ensuring timely resolution
Maintain and update customer and product master data across internal systems and logistics partners

What we offer

Bonus
Hybrid working model (1 day at home)
Private health and life insurance
Ticket Restaurant
Yoga, pilates, and barre classes

Fulltime

Customer Care Specialist

As a Customer Care Specialist (Tier 1), you will be responsible for handling inb...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Fulltime

Customer Care Specialist

At TheFork we believe that the best things in life happen around the table. As t...

Location

Spain , Barcelona

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Based in Barcelona
Native level of Dutch and fluent in English
An open minded person with a high level of communication skills
Care about customer needs and always try to make their experience unique and satisfactory
Knowledge in CRM tools
Experienced in a customer support environment

Job Responsibility

Answer incoming requests via phone, email and chat
Assist our customers on questions about our electronic reservation book, our website or app
Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

What we offer

An awesome team
A permanent contract
Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
Competitive fixed salary and bonus
Lunch vouchers available for each working day
International teams and a multicultural environment spanning 10 offices across Europe
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
Continuous learning and development programs
Free access to the Calm app

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