Specialist Customer Care

• Handling customer enquiries
• Progressing lending applications
• Managing cases through to completion
• Provision of customer service through various communication channels including chat, email and phone
• Execution of customer service requirements to resolve more complex, specific customer needs
• Collaboration with teams across the bank to align and integrate customer care processes
• Identification of areas for improvement
• Development and implementation of customer care procedures and controls
• Resolution of specific customer inquiries and issues related to the bank’s products and service
• Development and execution of reports and presentations on customer care performance
• Identification of industry trends and developments to implement best practice

• Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
• Customer-Centric Approach – ability to understand and respond to business banking customers' needs with professionalism and efficiency
• Problem-Solving Skills – capable of handling complex queries and providing effective solutions with confidence
• Thrives in a Fast-Paced Environment – comfortable working under pressure while maintaining accuracy and attention to detail
• Ownership & Accountability – takes responsibility for tasks, follows through on commitments, and ensures excellent service delivery

Experience in Financial Services