Specialist Customer Care Job at Barclays (Knutsford)

Specialist Customer Care

Embark on a transformative journey as a Specialist Customer Care at Barclays whe...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven experience in business banking KYC/AML
Strong experience in international contact center
Excellent customer service experience
Good influencing skills and excellent communication and interpersonal skills
Graduate in any discipline

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Fulltime

Specialist Customer Care

Embark on a transformative journey as a Specialist Customer Care at Barclays whe...

Location

India , Gurugram

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Proven experience in business banking KYC/AML
Strong experience in international contact center
Excellent customer service experience
Good influencing skills and excellent communication and interpersonal skills
Graduate in any discipline

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Fulltime

Specialist Customer Care

Join our team as a Specialist Customer Care Colleague within Barclays Lending Ce...

Location

United Kingdom , Greater Manchester

Salary:

27500.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
Customer-Centric Approach – ability to understand and respond to business banking customers' needs with professionalism and efficiency
Problem-Solving Skills – capable of handling complex queries and providing effective solutions with confidence
Thrives in a Fast-Paced Environment – comfortable working under pressure while maintaining accuracy and attention to detail
Ownership & Accountability – takes responsibility for tasks, follows through on commitments, and ensures excellent service delivery

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Health and wellness
Gain access to wellness rooms, gyms and mental health support
A place where you can belong
Collaborative Areas
More than work
Be you. Be valued. Belong.

Fulltime

Specialist Customer Care

Join Barclays a Specialist Customer Care where you will be delivering exceptiona...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent Customer Service skills
Good communicator and ability to form relationships
Attention to detail & effectively plan and organise
Previous knowledge/experience within financial service would be beneficial
Adapt to change
Ability to manage multiple customer inquiries, tasks, and priorities

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Fulltime

Specialist Customer Care

Embark on a transformative journey as Specialist Customer Care at Barclays, wher...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent communication skills
A problem solving mindset
A strong commitment to resolving complaints in a professional and timely manner
Proven experience in Customer service role in voice or back office process
Conflict resolution skills and the ability to handle difficult or emotional conversations
Experience in analyzing workflows, optimizing procedures and delivering high quality service
Key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills

Job Responsibility

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer service to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
Execution of customer service activities through various communication channels including chat, email, and phone
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles
Likely to have responsibility for specific processes within a team

What we offer

Hybrid working
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
A place where you can belong
Be you. Be valued. Belong
We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success

Fulltime

New

Customer Care Specialist

At OneMain, Customer Service Representative empower customers – understanding cu...

Location

United States , Evansville

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

HS Diploma/GED

Job Responsibility

Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
Handling customer complaints, branch issues, delinquency levels and refunds
Multiple portfolio servicing, including cash advances, convenience checks and settlements
Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and notate all appropriate information and documentation on customer accounts
Lien releases paid out processing, questions regarding closed or resolved accounts
Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

Fulltime

New

Customer Care Specialist

Serve as the point of contact for customers and communicate with them by email, ...

Location

United States , Anaheim

Salary:

30.40 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School diploma or G.E.D. equivalent
3 years related experience
No supervisory experience
None

Job Responsibility

Serve as the point of contact for customers and communicate with them by email, letter, or phone
Respond to questions and requests within the designated turnaround time
Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry
Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests
Operate standard office equipment other than computers
Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness
Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook
Enter and locate work-related information using computers
Provide excellent customer service to all customers and fellow STARS
Support the efforts of other STARS to provide excellent customer service

Fulltime

Customer Care Specialist with German

Are you passionate about helping others? Do you like to work in an international...

Location

Spain , Barcelona

Salary:

28000.00 - 33000.00 EUR / Year

Babel Profiles

Expiration Date

Until further notice

Requirements

+3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
Strong problem-solving and solution-oriented mindset
Highly proactive, autonomous, and able to ramp up quickly
Adaptable and comfortable working in a dynamic, fast-paced environment
Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
Strong collaboration skills and ability to work effectively across departments
Thinking in solutions, have an innovative mindset

Job Responsibility

Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
Manage inbound and outbound customer communications in areas without sales coverage across all channels
Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
Oversee end-to-end order management, from entry through to shipment and delivery
Manage returns, claims, and invoice incidents, ensuring timely resolution
Maintain and update customer and product master data across internal systems and logistics partners

What we offer

Bonus
Hybrid working model (1 day at home)
Private health and life insurance
Ticket Restaurant
Yoga, pilates, and barre classes

Fulltime

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