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Specialist Customer Care

barclays.co.uk Logo

Barclays

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Location:
India , Noida

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Embark on a transformative journey as Specialist Customer Care at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care. Purpose of the role: To address customer questions, concerns or requests while maintaining customer service expectations.

Job Responsibility:

  • Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
  • Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
  • Management and maintenance of customer records and documentation to ensure accuracy
  • Participation in training and development initiatives to improve customer skills, knowledge, and services
  • Identification of industry trends and developments related to customer service to implement best practice in customer care
  • Execution of escalation requests to the relevant team or senior management as required in a timely manner
  • Execution of customer service activities through various communication channels including chat, email, and phone
  • To meet the needs of stakeholders/ customers through specialist advice and support
  • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles
  • Likely to have responsibility for specific processes within a team
  • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
  • They supervise a team, allocate work requirements and coordinate team resources
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard
  • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams
  • Check work of colleagues within team to meet internal and stakeholder requirements
  • Provide specialist advice and support pertaining to own work area
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
  • Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise
  • Make judgements based on practise and previous experience
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements
  • Build relationships with stakeholders/ customers to identify and address their needs
  • All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right
  • They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave

Requirements:

  • Excellent communication skills
  • A problem solving mindset
  • A strong commitment to resolving complaints in a professional and timely manner
  • Proven experience in Customer service role in voice or back office process
  • Conflict resolution skills and the ability to handle difficult or emotional conversations
  • Experience in analyzing workflows, optimizing procedures and delivering high quality service
  • Key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills
What we offer:
  • Hybrid working
  • Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
  • Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
  • A place where you can belong
  • Be you. Be valued. Belong
  • We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success

Additional Information:

Job Posted:
January 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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