Specialist Customer Care support Job at Barclays (Noida)

Specialist Customer Care support

Barclays

Location:
India , Noida

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Step into the role of Specialist Customer Care Support at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To provide exceptional customer service while resolving more complex customer needs/requests.

Job Responsibility:

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members
Identify escalation of policy breaches as required
Take responsibility for customer service and operational execution tasks
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function
Work within well-defined procedures that may involve a variety of work routines
Demonstrate an understanding of the procedures
Evaluate and select the appropriate alternatives from defined options
Make judgements based on the analysis of factual information
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required

Requirements:

Non-voice role
Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
Knowledge of AML/KYC controls include front-end systems, applications, data sources and back end controls
Responsible to connect with UK customers regarding Banking request, payments, Transactions, Account Opening, Account Closures etc.
Outstanding analytical and investigative skills
Experience of working in BPO/KPO & Banking Industry
Excellent verbal and written communication skills
Excellent analytical skills and an ability to solve issues
Flexibility in hours of work and ability to work changing shifts patterns

What we offer:

Wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
supportive and inclusive culture
hybrid working
structured approach to hybrid working

Additional Information:

Job Posted:
January 02, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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