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Specialist Customer Care Support

barclays.co.uk Logo

barclays

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Location:
India , Chennai

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Step into the role of Specialist Customer Care Support at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.

Job Responsibility:

  • Support the provision of customer service through various communication channels including chat, email and phone
  • Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Requirements:

  • Experience of working in a customer facing service environment
  • Knowledge of Lending Operations, Collateral & Mortgage
  • Responsible for providing loans for business
  • A demonstrated ability to take ownership of projects and to lead them independently to successful conclusions
  • Good Communication Skills
  • Should have prior experience in Backoffice role (non-voice)
  • Flexibility in hours of work and ability to work changing shifts patterns
  • key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills

Nice to have:

  • Good Communication Skills
  • Should have prior experience in Backoffice role (non-voice)
  • Flexibility in hours of work and ability to work changing shifts patterns
What we offer:
  • Hybrid working
  • structured approach to hybrid working
  • supportive and inclusive culture and environment
  • flexible working arrangements
  • opportunity to embrace mobility

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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