Specialist Customer Care - Mortgages CME Job at Barclays (Sunderland)

New

Specialist Customer Care - Mortgages CME

Join us as a Specialist Customer Care - Mortgages CME (Customer Mortgage Expert)...

Location

United Kingdom , Glasgow

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Great resilience and a clear understanding of Barclays’ values and company principles
Excellent communication skills, with the ability to engage and support customers effectively
Experience working in a regulated business environment
CeMAP qualification (or progress toward it)
Previous customer service experience

Job Responsibility

Supporting customers throughout their mortgage journey by triaging enquiries
Ensuring high‑quality appointment bookings
Promoting digital self‑serve options
Managing post‑application queries on application progress
Providing post‑completion support, including payment adjustments, direct debit updates, and mortgage redemption enquiries
Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes
Development and implementation of customer care procedures and controls

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements

Fulltime

New

Assistant Branch Manager

Come and join us as a results driven Assistant Manager to deliver sales and exce...

Location

United Kingdom , Ashford

Salary:

Not provided

City Plumbing

Expiration Date

March 31, 2026

Requirements

Previous sales experience in a similar environment is preferable
Tenacity and resilience
A pro-active approach to sales, with a strong desire and ability to win and grow new business
Experience of customer relationship management and developing a true partnership approach
Excellent communication skills
Self confident and self motivated, with the ability to work on own initiative or as part of a wider team
Ability to interpret basic financial and statistical information
A great positive attitude
Teamwork
Enjoy customer interaction

Job Responsibility

Effective management of the team and resource in the absence of the Branch Manager
Assisting the Branch Manager to profitably meet and exceed the branch sales targets
Managing the sales office, branch purchasing and stock control
Maximising margin and net profit
Keeping everyone safe
Build and maintain relationships with new and existing trade and retail customers

What we offer

Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an inclusive environment

Fulltime

New

Lead, Systems Analyst

This is a functional, process and system platform SME with proven experience in ...

Location

United States , Deerfield

Salary:

88000.00 - 121000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
More than 5+ years of experience in supply chain technology field
Must be detail-oriented and able to work within a team setting
Strong data science, root causing & problem solving, and analytical skills
Meticulous in data and ability to spot abnormality, commonality, patterns and pull out key insights
Sense of urgency with strong follow-up skills
Knowledge of SQL and API/EDI integrations
Knowledge of ERP, AWS, TMS, Transportation systems, Control Tower, and Supply Chain visibility systems
Understanding of the application development / configuration process
Strong Microsoft Office skills is required

Job Responsibility

Be the product owner for the system assigned and serve as the functional SME to the system
Partner with IT in making system performance robust
Drive projects and deliverables assigned from design considerations through driving implementation and improving user adoption continually
Liaison between business and IT for requirements and supporting existing applications
Partner and translate business requirements into application and data requirements and offer recommendations for solutions or improvements to business processes
Support global rollouts of multiple transportation and fulfillment systems in different geographies
Understand and implement business use cases from requirements and design through UAT and go-live
Continuously work with end users to enable user adoption
Collaborate with cross functional teams to identify KPIs and develop dashboards and reports to monitor and measure supply chain performance
Develop, maintain and establishes operational specifications for transportation systems including information flow, configuration setup, testing and ad hoc reporting

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

New

Front Office Team Leader

Assist staff with expediting problem payments (e.g., problems processing credit ...

Location

Philippines , Puerto Princesa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year related work experience

Job Responsibility

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Cash guests' personal checks and traveler's checks

Fulltime

New

Quality Management Systems Manager

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Quality, or a related technical field
Minimum of 5 years managing quality systems within a manufacturing environment
Lean Six Sigma Black Belt or Lean Practitioner certification
Strong knowledge of industry‑specific QMS frameworks
Experience leading audits, developing quality documentation, and training internal teams
Excellent analytical, organizational, and communication skills
Experience using SAP for quality and production data tracking
Familiarity with Microsoft SharePoint for documentation and collaboration
Demonstrated success driving Continuous Improvement and Lean initiatives
Knowledge of APQP, PPAP, FMEA, SPC, or similar quality tools

Job Responsibility

Oversee and maintain the organization’s Quality Management System (QMS), ensuring compliance with all relevant industry standards and regulatory requirements
Manage internal and external audits, including preparation, execution, and corrective follow‑up with customers, registrars, and regulatory agencies
Drive standardization and continuous improvement of quality systems, procedures, and documentation across all departments
Lead cross‑functional process improvement initiatives using Lean Six Sigma methodologies to reduce waste, increase efficiency, and improve product quality
Direct root cause analysis and corrective/preventive action (CAPA) processes to address systemic quality issues
Ensure organization‑wide training, deployment, and adherence to QMS requirements
Support product launches, engineering changes, and manufacturing process modifications to ensure quality system compliance
Maintain and enhance digital quality tools such as document control systems, audit tracking platforms, and corrective action workflows

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

New

Microbiology Medical Technologist

Performs laboratory testing of biological specimens in an acute setting in any/a...

Location

United States , West Allis

Salary:

30.70 - 46.05 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP)
or Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC) needs to be obtained within 1 year
or Medical Technologist (MT) certification issued by the American Medical Technologists (AMT) needs to be obtained within 1 year
Bachelor's Degree in Clinical Laboratory Sciences
Bachelor's Degree in Medical Technology or related field
Excellent verbal, written and interpersonal communication skills
Ability to handle stressful situations in a calm and professional manner
Ability to work a flexible schedule, which may include alternate site assignment

Job Responsibility

Performs laboratory testing of biological specimens in an acute setting in any/all specialty areas using manual or automated techniques
Performs, evaluates, and monitors laboratory tests as authorized within established protocols, selecting and performing additional procedures when indicated
Evaluates results for clinical significance, validity and appropriateness
Performs and documents calibration, maintenance and repair of instruments and equipment
Performs, documents and reviews quality control and quality assurance for improvement according to established protocol
Ascertains that specimens are properly labeled and suitable for testing
Collects specimens from newborn, pediatric, and adult patients according to established protocol
Provides general direction, training, competency review and technical assistance to medical laboratory technicians, phlebotomists, and support staff
Assists in improving the quality and efficiency of laboratory procedures, policies, and processes
Ensures compliance with all accrediting agency standards, supporting CAP Regulatory requirements in an acute setting

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Parttime

New

Support Operations Partner

As Support Operations Partner, you'll improve the efficiency and scalability of ...

Location

United Kingdom

Salary:

Not provided

Prolific

Expiration Date

Until further notice

Requirements

Strong working knowledge of Intercom and Hubspot is essential: you should be able to build workflows, troubleshoot issues and configure automations from the outset
Demonstrated experience in support operations, technical support, or similar roles with responsibility for building and maintaining operational systems
Experience with knowledge base platforms and automation tools such as Zapier or Retool
Exposure to AI-driven support solutions (chatbots, automated responses, intelligent ticket routing) or demonstrated ability to implement them effectively
Strong understanding of workflow automation design and process optimisation
Analytical mindset with the ability to interpret support metrics, identify trends, and develop actionable improvements

Job Responsibility

Manage day-to-day operations and optimisation of Support and GTM tooling, ensuring systems remain effective as requirements evolve
Contribute to the evaluation and rollout of new tools and platforms to enhance the Support team’s capabilities
Design, build, and maintain automations that reduce manual effort and drive operational efficiency
Identify and implement solutions that enable customer self-service and reduce support ticket volume
Deploy and refine AI-driven support tools, ensuring accuracy and effectiveness
Troubleshoot tooling or automation issues, acting as the first point of contact for questions from customer-facing teams
Conduct regular analysis to identify trends, improvement opportunities, and operational insights, proactively surfacing customer insights with key business units
Track and analyse tool usage and workflow performance to spot areas for improvement
Maintain clear documentation of workflows, automations, and tooling configurations, ensuring teams are fully trained on the entire GTM toolstack
Work with Engineering or Product when more complex changes or integrations are needed

What we offer

competitive salary, benefits, and remote working within our impactful, mission-driven culture

New

Showroom Sales Manager

Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sal...

Location

United Kingdom , Morecambe

Salary:

Not provided

City Plumbing

Expiration Date

March 31, 2026

Requirements

A great positive attitude
Creative ideas
Eye for design
Sales experience
Customer service
Proactive approach to sales with a proven ability to win and grow new business
Resilience and confidence to handle sales objections
Drive to thrive in a target-driven environment
Experience in relationship management and developing a true partnership approach with clients
Analytical ability to interpret basic financial and statistical information

Job Responsibility

Driving growth by identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins
Owning the customer journey by proactively approaching every visitor, managing inquiries from initial home visits to final design, and following up on quotations with urgency
Delivering a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms
Building strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates
Maintaining operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards

What we offer

Uncapped commission
Discounts, savings and cash back at numerous retailers
Enhanced pension
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme
Complete induction and a company that lets you grow and encourages development
Financial education and loans
A business striving to create an environment of inclusion

Fulltime

Specialist Customer Care - Mortgages CME

Barclays

Location:
United Kingdom , Sunderland

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 25, 2026

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Specialist Customer Care - Mortgages CME

Barclays

Location:United Kingdom , Sunderland

Category:Banking

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 25, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Specialist Customer Care - Mortgages CME

Specialist Customer Care - Mortgages CME

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Lead, Systems Analyst

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Quality Management Systems Manager

Microbiology Medical Technologist

Support Operations Partner

Showroom Sales Manager

Location:
United Kingdom , Sunderland

Category:
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Contract Type:
Not provided

Job Posted:
January 25, 2026