CrawlJobs Logo
Barclays Logo Barclays · Customer Service

Specialist Customer Care Advisor

United Kingdom, Knutsford 27700.00 GBP / Year · Job Posted April 23, 2026
Apply Position
Job Link Share

Job Description

Join us as a Specialist Customer Care Advisor within our Servicing and Support teams, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,700 per annum. This role will be based in Knutsford.

Job Responsibility

  • Provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions
  • Manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached
  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service
  • Development and execution of reports and presentations on customer care performance

Requirements

  • Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
  • Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions
  • Demonstrate computer literacy with the ability to navigate digital tools efficiently
  • Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach
  • Experience in Financial Services including previous Banking roles
  • Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail
  • Experience of managing and resolving customer disputes

Nice to have

  • Experience in Financial Services including previous Banking roles
  • Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail
  • Experience of managing and resolving customer disputes

What we offer

  • Supportive and inclusive culture
  • Flexible working arrangements available
  • Shuttle bus from local bus, tram, and train stations
  • Onsite gym
  • Clubs and groups
  • Social events and activities
Barclays - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Specialist Customer Care Advisor

8 matching positions

Specialist Customer Care Advisor

Join us as a Specialist Customer Care Advisor within our Servicing and Support t...
Location
Location
United Kingdom , Greater Manchester
Salary
Salary:
27700.00 GBP / Year
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
  • Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions
  • Demonstrate computer literacy with the ability to navigate digital tools efficiently
  • Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach
Job Responsibility
Job Responsibility
  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
What we offer
What we offer
  • Wellness rooms
  • Gyms
  • Mental health support
  • Collaborative areas
  • Socialising
  • Sports
  • Community events
  • Volunteering
  • Flexible working arrangements
  • Hybrid working
  • Fulltime
Read More
Arrow Right

Specialist Customer Care Advisor - Telephony

Join us a Specialist Customer Care Advisor within our Customer Due Diligence or ...
Location
Location
United Kingdom , Manchester
Salary
Salary:
27700.00 GBP / Year
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
  • Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions
  • Demonstrate computer literacy with the ability to navigate digital tools efficiently
  • Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach
Job Responsibility
Job Responsibility
  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
What we offer
What we offer
  • Wellness rooms
  • Gyms
  • Mental health support
  • Modern workspaces
  • Collaborative areas
  • State-of-the-art meeting rooms
  • On-site cafeterias
  • Fitness centers
  • Tech-equipped workstations
  • Hybrid working
  • Fulltime
Read More
Arrow Right

Specialist Care Advisor

As a Complex Complaints Specialist (internal title - Specialist Care Manager) yo...
Location
Location
United Kingdom , Stoke on Trent
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven complaint handling experience, ideally within a regulated sector
  • Ability to make informed decisions while keeping the customer at the heart of everything you do
  • Empathy, customer-centricity, and high degree of emotional intelligence
  • Inert ability to quickly understand and translate complex information with a view to formulate potential resolutions
  • Active listening skills and excellent problem-solving capabilities
  • Continuous improvement mindset
  • Knowledge of FCA and Ofcom regulations would be highly desirable
  • Evidence of managing complex complaints at the highest level
Job Responsibility
Job Responsibility
  • Take ownership of very complex customer complaints
  • Investigate, review and resolve complaints
  • Deal with a wide range of complex complaints relating to all product types, including FCA reportable ones
  • Speak to vulnerable customers, including those experiencing financial hardship
  • Work autonomously, applying personal judgement
  • Utilize resources, systems, processes, and networks effectively
  • Work closely with high-profile internal and external stakeholders, including General Management Team, media relations, and regulatory bodies
  • Take ownership of own complex customer complaints
  • Work approximately 6-10 cases at a time
What we offer
What we offer
  • Great pay
  • bonuses
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • pension plan
  • learning tools
  • parental leave policies
  • Fulltime
Read More
Arrow Right

Systems Integration Specialist Advisor

The Systems Integration Specialist Advisor role at NTT DATA involves designing a...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years’ experience using Python-based AI systems
  • 8+ years hands-on experience with GenAI (LLMs, RAG, embeddings, prompt engineering)
  • Experience with traditional ML (classification, regression, NLP, time-series)
  • Full-stack experience (API design + UI integration) - 5+ Years
  • Azure cloud experience (Azure ML, Azure OpenAI, Functions, AKS) - 5+ Years
  • Experience working in regulated or compliance-heavy domains
  • Comfortable working with subject-matter experts
  • Strong learning mindset and adaptability
  • Experience building production AI systems, not just prototypes
  • Ability to explain AI decisions to non-technical stakeholders
Job Responsibility
Job Responsibility
  • Design and implement agent-based AI workflows for different domains such as healthcare use cases (clinical assistants, triage agents, care pathway optimization, RCM automation)
  • Design agentic AI architectures for manufacturing workflows
  • Build multi-agent financial AI systems (analysis agents, compliance agents, advisory agents)
  • Implement RAG over financial documents, policies, contracts, and filings
  • Build LLM-powered systems (RAG, tool-calling agents, multi-agent orchestration)
  • Develop classical ML models (risk scoring, prediction, clustering, anomaly detection)
  • Implement HIPAA aware AI architectures with auditability and traceability
  • Implement GenAI systems using RAG over CRM, customer data, and content
  • Build full-stack applications (Python APIs, AI services, UI dashboards)
  • Integrate with EHRs, data lakes, and healthcare systems (FHIR/HL7 exposure preferred)
  • Fulltime
Read More
Arrow Right

Software Development Senior Specialist Advisor

The Software Development Senior Specialist Advisor role involves designing and i...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years’ experience using Python-based AI systems
  • 8+ years hands-on experience with GenAI (LLMs, RAG, embeddings, prompt engineering)
  • Experience with traditional ML (classification, regression, NLP, time-series)
  • Full-stack experience (API design + UI integration) - 5+ Years
  • Azure cloud experience (Azure ML, Azure OpenAI, Functions, AKS) - 5+ Years
  • Experience working in regulated or compliance-heavy domains
  • Comfortable working with subject-matter experts
  • Strong learning mindset and adaptability
  • Experience building production AI systems, not just prototypes
  • Ability to explain AI decisions to non-technical stakeholders
Job Responsibility
Job Responsibility
  • Design and implement agent-based AI workflows for different domains such as: healthcare use cases (clinical assistants, triage agents, care pathway optimization, RCM automation)
  • Design agentic AI architectures for manufacturing workflows
  • Build multi-agent financial AI systems (analysis agents, compliance agents, advisory agents)
  • Implement RAG over financial documents, policies, contracts, and filings
  • Build LLM-powered systems (RAG, tool-calling agents, multi-agent orchestration)
  • Develop classical ML models (risk scoring, prediction, clustering, anomaly detection)
  • Implement HIPAA aware AI architectures with auditability and traceability
  • Implement GenAI systems using RAG over CRM, customer data, and content
  • Build full-stack applications (Python APIs, AI services, UI dashboards)
  • Integrate with EHRs, data lakes, and healthcare systems (FHIR/HL7 exposure preferred)
Read More
Arrow Right

Software Development Senior Specialist Advisor

The Software Development Senior Specialist Advisor role at NTT DATA involves des...
Location
Location
Canada , Toronto
Salary
Salary:
122648.00 - 283906.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years’ experience using Python-based AI systems
  • 8+ years hands-on experience with GenAI (LLMs, RAG, embeddings, prompt engineering)
  • Experience with traditional ML (classification, regression, NLP, time-series)
  • Full-stack experience (API design + UI integration) - 5+ Years
  • Azure cloud experience (Azure ML, Azure OpenAI, Functions, AKS) - 5+ Years
  • Experience working in regulated or compliance-heavy domains
  • Comfortable working with subject-matter experts
  • Strong learning mindset and adaptability
  • Experience building production AI systems, not just prototypes
  • Ability to explain AI decisions to non-technical stakeholders
Job Responsibility
Job Responsibility
  • Design and implement agent-based AI workflows for different domains such as healthcare use cases (clinical assistants, triage agents, care pathway optimization, RCM automation)
  • Design agentic AI architectures for manufacturing workflows
  • Build multi-agent financial AI systems (analysis agents, compliance agents, advisory agents)
  • Implement RAG over financial documents, policies, contracts, and filings
  • Build LLM-powered systems (RAG, tool-calling agents, multi-agent orchestration)
  • Develop classical ML models (risk scoring, prediction, clustering, anomaly detection)
  • Implement HIPAA aware AI architectures with auditability and traceability
  • Implement GenAI systems using RAG over CRM, customer data, and content
  • Build full-stack applications (Python APIs, AI services, UI dashboards)
  • Integrate with EHRs, data lakes, and healthcare systems (FHIR/HL7 exposure preferred)
What we offer
What we offer
  • medical, dental, and vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
Read More
Arrow Right

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
27700.00 GBP / Year
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
  • To meet the needs of stakeholders/ customers through specialist advice and support
  • Perform prescribed activities in a timely manner and to a high standard
Job Responsibility
Job Responsibility
  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
What we offer
What we offer
  • Pension plan
  • Private medical insurance
  • Life insurance
  • Income protection
  • Fitness Suite
  • Fitness classes
  • On-site GP
  • Bicycle store
  • Clubs and societies
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a Customer Experience Specialist to deliver exceptional suppo...
Location
Location
United States , Fort Worth
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer service experience in a fast-paced support environment
  • Ability to manage high volumes of calls, emails, and service requests without sacrificing quality
  • Experience working in ticketing systems or handling process-driven tasks with multiple required steps
  • Strong written and verbal communication skills suited to detail-focused and service-oriented interactions
  • Excellent organizational skills, including detailed note-taking and accurate recordkeeping
  • Comfortable using multiple browser windows and digital tools to research, document, and resolve issues
  • Background in call center customer service, customer success, or email correspondence is preferred
  • Ability to troubleshoot customer concerns, including connectivity-related issues, with patience and attention to detail
Job Responsibility
Job Responsibility
  • Respond to inbound calls, emails, and support tickets from members, partners, consumers, and internal stakeholders with a high level of care
  • Assist with event-related service needs such as registration updates, pricing questions, invoice support, attendee changes, badge revisions, and profile maintenance
  • Support inquiries connected to luxury hotels, cruise experiences, and promotional travel programs while ensuring each case is handled accurately
  • Navigate ticketing and service platforms with careful attention to multi-step workflows so that no required actions are overlooked
  • Maintain complete and well-organized documentation for customer interactions, case details, and follow-up actions
  • Use training materials, recorded sessions, and reference guides to resolve issues efficiently and apply processes correctly
  • Deliver a premium customer experience that reflects the expectations of high-end travel advisors and preferred partners
Read More
Arrow Right