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Specialist Customer Care Advisor

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Barclays

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Location:
United Kingdom , Knutsford

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

27700.00 GBP / Year
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Job Description:

Join us as a Specialist Customer Care Advisor within our Servicing and Support teams, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,700 per annum. This role will be based in Knutsford.

Job Responsibility:

  • Provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions
  • Manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached
  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service
  • Development and execution of reports and presentations on customer care performance

Requirements:

  • Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
  • Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions
  • Demonstrate computer literacy with the ability to navigate digital tools efficiently
  • Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach
  • Experience in Financial Services including previous Banking roles
  • Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail
  • Experience of managing and resolving customer disputes

Nice to have:

  • Experience in Financial Services including previous Banking roles
  • Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail
  • Experience of managing and resolving customer disputes
What we offer:
  • Supportive and inclusive culture
  • Flexible working arrangements available
  • Shuttle bus from local bus, tram, and train stations
  • Onsite gym
  • Clubs and groups
  • Social events and activities

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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