Specialist Customer Care Advisor Job at Barclays (Greater Manchester)

Specialist Customer Care Advisor

Join us as a Specialist Customer Care Advisor within our Servicing and Support t...

Location

United Kingdom , Knutsford

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions
Demonstrate computer literacy with the ability to navigate digital tools efficiently
Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach
Experience in Financial Services including previous Banking roles
Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail
Experience of managing and resolving customer disputes

Job Responsibility

Provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions
Manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached
Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service
Development and execution of reports and presentations on customer care performance

What we offer

Supportive and inclusive culture
Flexible working arrangements available
Shuttle bus from local bus, tram, and train stations
Onsite gym
Clubs and groups
Social events and activities

Fulltime

Specialist Customer Care Advisor - Telephony

Join us a Specialist Customer Care Advisor within our Customer Due Diligence or ...

Location

United Kingdom , Manchester

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions
Demonstrate computer literacy with the ability to navigate digital tools efficiently
Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Wellness rooms
Gyms
Mental health support
Modern workspaces
Collaborative areas
State-of-the-art meeting rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations
Hybrid working

Fulltime

Specialist Care Advisor

As a Customer Account Specialist, you’ll become the trusted voice and go-to “cus...

Location

United Kingdom

Salary:

27691.00 GBP / Year

Vodafone

Expiration Date

Until further notice

Requirements

Experience in enterprise customer service (around 12 months or more)
Confident building relationships and acting as a trusted point of contact for customers
Communicates clearly and professionally, whether over the phone, in writing, or across teams
Strong problem-solving skills and enjoy taking ownership of challenges through to resolution
Collaborative team player who contributes positively to shared goals
Curious, adaptable, and open to learning new systems and ways of working
Strong attention to detail, with excellent literacy and numeracy skills
Comfortable working with systems and tools, with good typing and data entry accuracy
Can engage effectively with stakeholders at all levels
Enjoys working in a fast-paced, customer-focused environment where you can make a real impact

Job Responsibility

Connect with customers through calls and emails, always putting their needs and interests first
Take ownership of queries, resolving them end-to-end with a strong focus on getting it right the first time
Act as a key point of contact for escalations and more complex issues, ensuring timely and effective resolutions
Keep customer records accurate and up to date, capturing clear and concise interaction notes
Collaborate with internal teams across Vodafone to resolve account, technical, and network-related queries
Support Account Managers and Service Managers to keep customer accounts running smoothly
Share insights and feedback during regular stakeholder discussions to continuously improve service delivery
Contribute to team performance by meeting service level agreements and delivering high-quality outcomes
Proactively spot opportunities to enhance customer experience and help implement improvements
Role-model customer-first behaviours and advocate for Vodafone’s products and services

What we offer

Great pay
Bonuses
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts, vouchers, a pension plan and loads more
Amazing learning tools
Top-notch parental leave policies

Fulltime

Specialist Care Advisor

As a Complex Complaints Specialist (internal title - Specialist Care Manager) yo...

Location

United Kingdom , Stoke on Trent

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Proven complaint handling experience, ideally within a regulated sector
Ability to make informed decisions while keeping the customer at the heart of everything you do
Empathy, customer-centricity, and high degree of emotional intelligence
Inert ability to quickly understand and translate complex information with a view to formulate potential resolutions
Active listening skills and excellent problem-solving capabilities
Continuous improvement mindset
Knowledge of FCA and Ofcom regulations would be highly desirable
Evidence of managing complex complaints at the highest level

Job Responsibility

Take ownership of very complex customer complaints
Investigate, review and resolve complaints
Deal with a wide range of complex complaints relating to all product types, including FCA reportable ones
Speak to vulnerable customers, including those experiencing financial hardship
Work autonomously, applying personal judgement
Utilize resources, systems, processes, and networks effectively
Work closely with high-profile internal and external stakeholders, including General Management Team, media relations, and regulatory bodies
Take ownership of own complex customer complaints
Work approximately 6-10 cases at a time

What we offer

Great pay
bonuses
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
parental leave policies

Fulltime

Systems Integration Specialist Advisor

The Systems Integration Specialist Advisor role at NTT DATA involves designing a...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years’ experience using Python-based AI systems
8+ years hands-on experience with GenAI (LLMs, RAG, embeddings, prompt engineering)
Experience with traditional ML (classification, regression, NLP, time-series)
Full-stack experience (API design + UI integration) - 5+ Years
Azure cloud experience (Azure ML, Azure OpenAI, Functions, AKS) - 5+ Years
Experience working in regulated or compliance-heavy domains
Comfortable working with subject-matter experts
Strong learning mindset and adaptability
Experience building production AI systems, not just prototypes
Ability to explain AI decisions to non-technical stakeholders

Job Responsibility

Design and implement agent-based AI workflows for different domains such as healthcare use cases (clinical assistants, triage agents, care pathway optimization, RCM automation)
Design agentic AI architectures for manufacturing workflows
Build multi-agent financial AI systems (analysis agents, compliance agents, advisory agents)
Implement RAG over financial documents, policies, contracts, and filings
Build LLM-powered systems (RAG, tool-calling agents, multi-agent orchestration)
Develop classical ML models (risk scoring, prediction, clustering, anomaly detection)
Implement HIPAA aware AI architectures with auditability and traceability
Implement GenAI systems using RAG over CRM, customer data, and content
Build full-stack applications (Python APIs, AI services, UI dashboards)
Integrate with EHRs, data lakes, and healthcare systems (FHIR/HL7 exposure preferred)

Fulltime

Software Development Senior Specialist Advisor

The Software Development Senior Specialist Advisor role involves designing and i...

Location

Canada , Toronto

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years’ experience using Python-based AI systems
8+ years hands-on experience with GenAI (LLMs, RAG, embeddings, prompt engineering)
Experience with traditional ML (classification, regression, NLP, time-series)
Full-stack experience (API design + UI integration) - 5+ Years
Azure cloud experience (Azure ML, Azure OpenAI, Functions, AKS) - 5+ Years
Experience working in regulated or compliance-heavy domains
Comfortable working with subject-matter experts
Strong learning mindset and adaptability
Experience building production AI systems, not just prototypes
Ability to explain AI decisions to non-technical stakeholders

Job Responsibility

Design and implement agent-based AI workflows for different domains such as: healthcare use cases (clinical assistants, triage agents, care pathway optimization, RCM automation)
Design agentic AI architectures for manufacturing workflows
Build multi-agent financial AI systems (analysis agents, compliance agents, advisory agents)
Implement RAG over financial documents, policies, contracts, and filings
Build LLM-powered systems (RAG, tool-calling agents, multi-agent orchestration)
Develop classical ML models (risk scoring, prediction, clustering, anomaly detection)
Implement HIPAA aware AI architectures with auditability and traceability
Implement GenAI systems using RAG over CRM, customer data, and content
Build full-stack applications (Python APIs, AI services, UI dashboards)
Integrate with EHRs, data lakes, and healthcare systems (FHIR/HL7 exposure preferred)

Software Development Senior Specialist Advisor

The Software Development Senior Specialist Advisor role at NTT DATA involves des...

Location

Canada , Toronto

Salary:

122648.00 - 283906.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years’ experience using Python-based AI systems
8+ years hands-on experience with GenAI (LLMs, RAG, embeddings, prompt engineering)
Experience with traditional ML (classification, regression, NLP, time-series)
Full-stack experience (API design + UI integration) - 5+ Years
Azure cloud experience (Azure ML, Azure OpenAI, Functions, AKS) - 5+ Years
Experience working in regulated or compliance-heavy domains
Comfortable working with subject-matter experts
Strong learning mindset and adaptability
Experience building production AI systems, not just prototypes
Ability to explain AI decisions to non-technical stakeholders

Job Responsibility

Design and implement agent-based AI workflows for different domains such as healthcare use cases (clinical assistants, triage agents, care pathway optimization, RCM automation)
Design agentic AI architectures for manufacturing workflows
Build multi-agent financial AI systems (analysis agents, compliance agents, advisory agents)
Implement RAG over financial documents, policies, contracts, and filings
Build LLM-powered systems (RAG, tool-calling agents, multi-agent orchestration)
Develop classical ML models (risk scoring, prediction, clustering, anomaly detection)
Implement HIPAA aware AI architectures with auditability and traceability
Implement GenAI systems using RAG over CRM, customer data, and content
Build full-stack applications (Python APIs, AI services, UI dashboards)
Integrate with EHRs, data lakes, and healthcare systems (FHIR/HL7 exposure preferred)

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Wrexham

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

pension plan
private medical insurance
life insurance
income protection

Fulltime

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