Specialist Customer Care Advisor

Join us as a Specialist Customer Care Advisor within our Servicing and Support t...

Location

United Kingdom , Greater Manchester

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions
Demonstrate computer literacy with the ability to navigate digital tools efficiently
Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Wellness rooms
Gyms
Mental health support
Collaborative areas
Socialising
Sports
Community events
Volunteering
Flexible working arrangements
Hybrid working

Fulltime

Specialist Customer Care Advisor

Join us as a Specialist Customer Care Advisor within our Servicing and Support t...

Location

United Kingdom , Knutsford

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience
Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions
Demonstrate computer literacy with the ability to navigate digital tools efficiently
Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach
Experience in Financial Services including previous Banking roles
Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail
Experience of managing and resolving customer disputes

Job Responsibility

Provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions
Manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached
Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service
Development and execution of reports and presentations on customer care performance

What we offer

Supportive and inclusive culture
Flexible working arrangements available
Shuttle bus from local bus, tram, and train stations
Onsite gym
Clubs and groups
Social events and activities

Fulltime

New

NHS Patient Services Assistant Manager

Optegra has an exciting new job opportunity for an experienced Assistant Manager...

Location

United Kingdom , Manchester

Salary:

30000.00 - 36000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a supervisory role within an NHS or healthcare administrative setting
Strong understanding of NHS administrative processes and patient care standards
Experience of working with NHS systems, including E-referral and Opera
A strong understanding of KPIs and proven ability in delivering ambitious targets
Strong leadership and team building abilities
An excellent telephone manner, great communication skills (by phone, written and face to face), and very high standards of customer service
Able to build and maintain exceptional relationships with colleagues and customers
Ability to deal with challenging behaviours
Excellent attention to detail
Strong IT skills, able to use all Microsoft Office applications and other systems/databases

Job Responsibility

Support the NHS Patient Services Manager in overseeing the day-to-day operations of the contact centre's administrative functions
Monitor call quality, performance, and adherence to KPIs to ensure service standards are consistently met
Ensure both administrative and clinical teams operate efficiently and effectively
Support the delivery of high-quality patient care while maintaining a positive and responsive patient experience

What we offer

Generous salary which is reviewed annually
Generous matched pension contributions
33 days annual leave inclusive of bank holidays
Flexible working and SMART working schemes
Funded training and development
Celebrating your anniversaries
Annual STAR awards
Blue Light Card
Free laser eye treatment for you and 20% discount for friends and family
Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing

Fulltime

New

Kitchen Assistants - School Meals

There are a number of vacancies in the Council’s School Meals Service for Kitche...

Location

United Kingdom , Warrington

Salary:

25185.00 - 25583.00 GBP / Year

Warrington Borough Council

Expiration Date

August 31, 2027

Requirements

Good team working skills
Enthusiasm and good time management skills
Experience of undertaking basic food preparation
A current food hygiene certificate
Ability to converse at ease with customers and provide advice in accurate spoken English
DBS clearance
Evidence of right to work in the UK

Job Responsibility

Assisting the team in the preparation, cooking and service of school dinners
undertaking general duties such as setting up, cleaning of equipment and washing up
taking receipt of deliveries

What we offer

Comprehensive induction process
Great training and progression opportunities
Employee benefits and staff discounts with leading retailers through the Council’s Warrington Rewards Scheme
The Cycle2Work Scheme offering tax-free bicycles through the salary sacrifice scheme
An attractive pension scheme

Parttime

New

Care and Support Worker

Location

United Kingdom , Kettering

Salary:

13.64 GBP / Hour

360 Resourcing Solutions

Expiration Date

July 10, 2026

Requirements

Hold a care certificate or willing to undertake a care qualification
Personable, an effective communicator and a team player
Passionate about delivering a quality care service
Flexible with hours.

Job Responsibility

Provide all aspects of domiciliary care to our residents including both physical, personal care and support with social activities
Promoting and supporting the physical, emotional and well-being of our residents
Encourage independence and self-belief
Ensure records and documents are completed in line with our policy.

What we offer

Accrued Annual Leave
Free Use of Onsite Gym
Ongoing Training and Development
Plus, Usual Benefits

New

Avp, Total Rewards

Hartz Search invites you to explore an exciting opportunity for the Associate Vi...

Location

United States , Houston

Salary:

Not provided

HARTZ Search

Expiration Date

Until further notice

Requirements

Seven (7)+ years of progressive total rewards experience with a strong emphasis on compensation
five (5)+ years of leadership experience in large, complex healthcare organizations
Demonstrated expertise in both executive compensation and broad-based compensation
Experience with benefits strategy, design, and administration
Specific demonstrated expertise with self-insured health plans, 403(b) retirement plans, non-qualified retirement, pension plans, and voluntary benefits
Experience preparing materials for board-level committees and presenting to top senior executives on benefit programs
Demonstrated success leading and developing teams
Strong project management skills with the ability to manage multiple priorities simultaneously
Bachelor's degree in Human Resources, Business Administration, Finance, or a related field
Master’s degree (MBA, MHA, or related field) preferred

Job Responsibility

Advance Memorial Hermann’s strategic goal to enable the entire health system to create more value for patients and populations
Partner with the VP of Total Rewards to develop and execute a comprehensive total rewards strategy with a strong emphasis on compensation excellence
Lead design and administration of compensation programs, including base pay, incentives, and executive compensation (excluding physician compensation)
Oversee benefits strategy and administration, including health, welfare, retirement (pension and 403(b)), and wellness programs
Lead benefits administration, including vendor management, plan governance, compliance, and employee experience
Prepare Board-level materials and executive reports
present insights and recommendations to senior leadership
Support and contribute to the Benefits and Retirement Committees with frequent interaction with Executive Leadership
Lead benchmarking for compensation and benefits, ensuring market competitiveness and internal equity
Drive operational excellence, analytics, and continuous improvement initiatives

Fulltime

New

Senior Practitioner

We are recruiting for qualified social workers to join our Children in Care & Ca...

Location

United Kingdom , Warrington

Salary:

44075.00 - 48225.00 GBP / Year

Warrington Borough Council

Expiration Date

July 06, 2026

Requirements

Social Work Degree or equivalent (e.g. DipSW/CQSW)
Registered with the Social Work England
Relevant post qualifying training
Knowledge of wider children and young people's services including non-local authority provision
The ability to converse at ease with customers and provide advice in accurate spoken English
DBS clearance

What we offer

26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
Access to our attractive and competitive benefits package
Access to our Health & Wellbeing Programme

Fulltime

!

New

Civil Enforcement Officer

A role with responsibility, purpose and real impact in your community. This is a...

Location

United Kingdom , Watford

Salary:

26984.10 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Enjoy working alone for extended periods and value being part of a supportive team
Physically resilient and happy outdoors in all weathers
A high level of self-motivation and accountability
Strong people skills with a calm, professional, approachable manner
Care about fairness, community safety and doing the right thing
Confident and consistent when dealing with challenges

Job Responsibility

Patrolling streets and car parks with confidence and professionalism
Supporting the public with clear, helpful guidance, including advice on where to park safely
Spending extended periods outdoors on your feet, staying active in all weather conditions
Encouraging fair and safe parking by issuing notices when required
Helping to keep traffic moving and neighbourhoods accessible
Reporting issues such as abandoned vehicles or blocked access points
Working in partnership with local authorities and councils
Acting with integrity and contributing to a safer, more welcoming community

What we offer

Flexible shift patterns for work–life balance
Competitive leave and family-friendly benefits
Full training, development and uniform
Health and well-being support and gym discounts
Retail, travel and leisure perks
Green travel schemes
Pension and Death in Service benefit
Recognition for the important work you do

Fulltime

Select Country

Specialist Customer Care Advisor - Telephony

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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Specialist Customer Care Advisor - Telephony

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Care and Support Worker

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