This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Professionally answer emails directed to the Customer Service Department
Create new shipment orders for both domestic and international routes
Validate new orders received from the customer portal to ensure the accuracy of information and documentation
Works closely with all global customer services teams
Utilize World Courier’s operational tools to search import requirements
Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements)
Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc
Entering clear and precise notes/instructions of customer expectations into the job file
Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better
Monitoring shipment during transport and reacting flexibly to any deviation from the plan
Give proper instructions to Ops to handle the shipment correctly
Communicate with national and international stations and agents
Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones
Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary)
Compliance with all appropriate policies, procedures, safety rules, and regulations
Performs related duties as assigned
Requirements:
bachelor’s degree in business, supply chain management or a related field
1-2 years’ experience in logistics and/or operations management
Effective English communication, including writing, speaking, and interpersonal communication
Quick critical thinking and problem-solving abilities
Excellent customer service and client relations skills
Organization and time management skills
Good collaboration and teamwork abilities
Ability to work in a fast-paced environment
Ability to use computers, software, and other technology to manage shipping orders and communicate
Understanding of the supply chain, including common obstacles and effective solutions
Strong geography knowledge
Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others
Strong organizational skills, and attention to detail