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Cencora Logo Cencora · Logistics

Specialist - Control Center

Colombia, Bogota · Job Posted February 20, 2026
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Job Responsibility

  • Professionally answer emails directed to the Customer Service Department
  • Create new shipment orders for both domestic and international routes
  • Validate new orders received from the customer portal to ensure the accuracy of information and documentation
  • Works closely with all global customer services teams
  • Utilize World Courier’s operational tools to search import requirements
  • Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements)
  • Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc
  • Entering clear and precise notes/instructions of customer expectations into the job file
  • Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better
  • Monitoring shipment during transport and reacting flexibly to any deviation from the plan
  • Give proper instructions to Ops to handle the shipment correctly
  • Communicate with national and international stations and agents
  • Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones
  • Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary)
  • Compliance with all appropriate policies, procedures, safety rules, and regulations
  • Performs related duties as assigned

Requirements

  • bachelor’s degree in business, supply chain management or a related field
  • 1-2 years’ experience in logistics and/or operations management
  • Effective English communication, including writing, speaking, and interpersonal communication
  • Quick critical thinking and problem-solving abilities
  • Excellent customer service and client relations skills
  • Organization and time management skills
  • Good collaboration and teamwork abilities
  • Ability to work in a fast-paced environment
  • Ability to use computers, software, and other technology to manage shipping orders and communicate
  • Understanding of the supply chain, including common obstacles and effective solutions
  • Strong geography knowledge
  • Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others
  • Strong organizational skills, and attention to detail
  • Self-motivated and uses own initiative
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