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Vodafone Logo Vodafone · Consulting

Specialist Contract Performance Analyst

South Africa, Bryanston · Job Posted May 05, 2026
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Job Description

Role purpose: The Contract Performance Analyst ensures effective delivery and governance of vendor provided O&M services by monitoring vendor output, tracking performance against contractual obligations, and validating service levels and service credits. The role drives commercial accountability through performance reporting, contract spend analysis, and identification of efficiency or improvement opportunities. It provides data driven insights that support vendor management, strengthen contract compliance, and ensure suppliers deliver consistent value, quality and operational reliability.

Job Responsibility

  • Performance Data Validation and Reporting: Accountable for validating supplier performance data and producing accurate KPI/SLA reports. Determines data accuracy issues and flags discrepancies requiring escalation
  • Contract Compliance Monitoring: Accountable for tracking daily/weekly/monthly compliance against contractual obligations (PM, CM, refuelling, generator services). Identifies and escalates non compliance or potential breaches to the Contract Performance Manager
  • Service Credit and Claims Analysis Accountable for conducting first pass calculations for service credits, penalties, and Shared Risk events. Determines evidence completeness and data sufficiency prior to Contract Performance Manager review
  • Governance and Vendor Review Preparation: Accountable for preparing performance dashboards, pre reads, action logs, and supporting materials for governance meetings. Ensures accuracy and readiness of all supporting documents before submission
  • Stakeholder Coordination and Documentation Control Accountable for coordinating data and information across Technical Operations vendors. Ensures proper organisation, version control and accuracy of all performance documents and evidence repositories

Requirements

  • Performance analytics and reporting expertise. Strong capability to extract, validate, analyse and interpret O&M performance data (KPI/SLA outcomes, MTTR, PM/CM compliance, generator and fuel performance). Proficiency in Excel/Power BI and a high level of accuracy in reporting
  • Contractual and SLA/KPI Framework Solid understanding of TowerCo O&M operations (PM, CM, refuelling, ticketing workflows, energy systems) combined with working knowledge of vendor contracts, service level frameworks and service credit and breach/escalation triggers
  • Experience with O&M Operations Systems and Tools. Understanding of TowerCo operational workflows
  • Compliance and Documentation Control. Strong discipline in maintaining audit-ready evidence repositories. Version control and accuracy of Technical Operations performance documents and schedules
  • Stakeholder and Governance Support
  • Bachelor’s degree in information systems, or a related technical field
  • Proven experience in Telecoms, or Technical Vendor Performance
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