Specialist: Continuous Improvement

The Continuous Improvement Specialist reports to the Principal Specialist, Continuous Improvement, and is accountable for driving measurable performance improvement through structured CI engagements. The role plans and facilitates continuous improvement workshops and working sessions, applying approved CI frameworks, methods, and tools to identify root causes, redesign processes, and prioritise improvement opportunities that deliver quantifiable benefits (cost, time, quality, risk, and customer experience). The role partners with business and product stakeholders to define problem statements, confirm scope and baseline performance, develop fit-for-purpose solutions, and support implementation through action plans, change enablement, and benefits tracking. The Specialist maintains CI standards, documentation, and governance artefacts (e.g., charters, current and future-state business processes, and benefits tracking), ensuring that improvements are practical, sustainable, and embedded in day-to-day operations.