This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Under general supervision, supports investigation and resolution of customer product/service inquiries, issues, concerns and requests
Follows established policies and procedures to review customer issues and inquiries and identify trends of product/service issues
Collaborate with other team members to support projects/initiatives related to customer support delivery
Provides support for Mastercard products and services directly to customers and ensures service standards and SLAs are met
Requirements
College Degree preferable in Business Administration/ Communication
Typically requires a minimum of 3-5 years’ experience in financial services industry and/or Customer Service environment
Demonstrates advanced experience in customer support
Demonstrated success at multi-tasking, prioritizing multiple projects concurrently, and managing as well as documenting processes for small parts of projects
Demonstrated ability to own and manage a small-level business projects from end-to-end
Exhibits effective oral, written, and non-verbal communications with stakeholders within company and delivers high quality work
Have experience leading investigation and resolution efforts to address advanced consumer product/service issues or inquiries
Demonstrated knowledge of consumer service standards, processes and tools
Advanced level of office tools
Intermediate Excel skills
Must be bilingual – Advanced Mandarin & English skills