CrawlJobs Logo

Specialist, Collections

airbnb.com Logo

Airbnb

Location Icon

Location:
India , Gurugram

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

530000.00 - 750000.00 INR / Year
Save Job
Save Icon
Apply Position

Job Description:

The Collections Specialist will be responsible for interfacing directly with our guests and hosts throughout the world. This involves assisting users with payment problems, disputes, and settlements, as well as data analysis, identification of platform bugs, reporting of product and process improvements. You will solve complex payment issues and guest disputes in an effort to maintain Airbnb’s relationship within its community while maximizing cash flow and reducing losses. Additionally, you will identify platform functionality gaps and product issues to improve the overall user experience and reduce bad debt expenses.

Job Responsibility:

  • Execute the organization’s collection processes by researching collection cases and performing timely follow-ups to resolve payment issues and disputes
  • Leverage negotiation and relationship management skills both internally and with cross-functional teams to influence and achieve desired outcomes
  • Make quick and sound decisions that mitigate business losses and maintain integrity with the community
  • Identify and propose solutions to issues, trends, and product changes that have an impact on collections
  • Execute your day-to-day processes focused on quality customer service and fair collections practices
  • Assist users with payment problems and inquiries
  • Manage high-volume work lists and multitask effectively

Requirements:

  • Customer support or collections experience mandatory
  • Minimum of 3 years of experience in Collections or Customer Support
  • Bachelor’s degree is required
  • postgraduate qualification preferred
  • Strong written and verbal communication skills
  • Self-starter with the ability to work in ambiguous situations and drive initiatives independently
  • Strong analytical skills with the ability to derive insights from data and present them effectively
What we offer:
  • bonus or incentives
  • one or more equity programs
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Airbnb - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Specialist, Collections

Collections Specialist

This role will involve significant interaction with insurance companies and oper...
Location
Location
United States , Carrollton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience in a Collections Specialist role or similar
  • Proficiency in Accounts Receivable (AR) management
  • Proven experience in answering inbound calls professionally and efficiently
  • Thorough understanding and application of collection processes
  • Demonstrable experience with NetSuite software
  • Prior experience in commercial collections is highly desirable
  • Proficient in Microsoft Excel, including the use of formulas and data analysis tools
Job Responsibility
Job Responsibility
  • Engage in frequent communication with insurance companies to collect on invoices related to reconstruction work
  • Manage the process of invoicing periodically throughout the duration of projects
  • Handle collections of mitigation invoices from the insurance carrier, which may sometimes involve collecting from homeowners or business owners
  • Ensure accurate and efficient processing of customer credit applications
  • Maintain precise customer credit records
  • Monitor customer accounts and take necessary action based on their status
  • Collect on supplemental invoices, ensuring all payments are made in a timely manner
  • Respond to and resolve customer inquiries, providing high-quality customer service
  • Utilize systems such as NetSuite and Microsoft Excel to manage and track collection processes
  • Work closely with operation teams to understand and streamline collection processes
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Collections Specialist

We are offering a contract to permanent employment opportunity for a Collections...
Location
Location
United States , Lansing
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years experience in a Collections Specialist role or similar within the manufacturing industry
  • Proficiency in Accounting Software Systems is a must
  • Familiarity with Accurint is highly desirable
  • Experience with ADP - Financial Services is required
  • Working knowledge of CRM systems is necessary
  • Experience with Epic Software is beneficial
  • Must have a strong understanding of Accounts Receivable (AR)
  • Comfortable with answering inbound calls in a detail oriented manner
  • Experience with billing functions is necessary
  • Knowledge of claim administration is a plus
Job Responsibility
Job Responsibility
  • Use SAP and other accounting software systems to manage collection processes efficiently
  • Handle high volume B2B collections, ensuring all transactions are carried out professionally and in accordance with company policies
  • Employ Excel for various tasks including but not limited to creating pivot tables and using V-look up functions for data analysis
  • Utilize Accurint and ADP - Financial Services for accurate account tracking and management
  • Provide excellent customer service by answering inbound calls and resolving customer inquiries promptly
  • Ensure all accounts receivable (AR) are well managed and up-to-date
  • Handle billing functions and claim administration proficiently
  • Use CRM and Epic Software for effective customer relationship management and operational tasks
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Collections Specialist

This role involves business to business collections in an office setting and req...
Location
Location
United States , Houston
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • minimum of 2 years of relevant experience as a Collections Specialist or in a similar role
  • Proficiency in Accounts Receivable (AR) is essential
  • Familiarity with Collection Processes is required
  • Experience in B2B collections is desirable
  • Knowledge of Open Invoice is beneficial
  • Proficiency in Ariba is expected
  • Experience with MS Dynamics NAV is a plus
  • Ability to maintain professionalism and confidentiality is crucial
  • Excellent communication and negotiation skills are required
  • Strong knowledge of regulations and laws related to debt collection
Job Responsibility
Job Responsibility
  • Conduct business to business collections through phone calls and email communications
  • Utilize software tools such as Open Invoice, Ariba, and Dynamics Navision for collections tasks
  • Ensure the resolution of customer inquiries in a timely and professional manner
  • Update and maintain accurate customer credit records to ensure proper documentation
  • Monitor customer accounts and take appropriate action based on account status
  • Process customer credit applications with a high level of accuracy and efficiency
  • Work collaboratively with the team to ensure all collection processes are completed
  • Use your skills in Accounts Receivable (AR) and Collection Processes to manage tasks effectively
  • Maintain a high level of attention to detail in all aspects of the role
  • Uphold the company's standards and policies in all tasks and interactions
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Collections Specialist

As a Collections Specialist, you will be expected to handle credit and collectio...
Location
Location
United States , Raleigh
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience as a Collections Specialist or in a similar role within the Utilities/Infrastructure industry
  • Proficient in Accounts Receivable (AR)
  • Experience in handling inbound calls in a detail oriented manner
  • Familiarity with billing functions and claim administration
  • Deep understanding of collection processes and strategies
  • Exceptional customer service skills and ability to handle inquiries
Job Responsibility
Job Responsibility
  • Handle the collection of outstanding invoices for assigned accounts in a proactive manner
  • Oversee customer payments to ensure they are made as per the agreed terms
  • Engage effectively with both internal and external customers
  • Investigate problem invoices, conduct necessary research, and take steps to resolve them
  • Closely monitor accounts that could potentially become problematic to prevent bad debt
  • Evaluate credit applications for approval or rejection based on credibility and potential revenue or losses
  • Ensure proper setup of new customer accounts
  • Review and assess existing accounts for credit limit increases
  • Review contractor accounts to ensure all required project information is complete
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Billing and Collection Specialist

Coralogix is a modern, full-stack observability platform transforming how busine...
Location
Location
Israel , Ramat Gan
Salary
Salary:
Not provided
coralogix.com Logo
Coralogix
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience as a Billing and Collection Specialist or similar position
  • Bachelor's degree in finance, accounting, economics, or a related field - Advantage
  • Experience from a SAAS company or Hi-Tech environment
  • Proficiency in Microsoft Office suite, excellent Excel skills are required.
  • Experience with Salesforce- Must
  • Experience with NetSuite- Must
  • Excellent written and verbal communication skills
  • Customer-focused and target-drive
  • Excellent English – written and spoken
  • Ability to work independently and manage multiple tasks simultaneously.
Job Responsibility
Job Responsibility
  • Ensure that transactions are being prepared according to finance policies and approval standards are being met per set requirements.
  • Responsible for verifying and processing daily invoices and collection
  • Own customer billing issues to the point of resolution, keep our customers updated, and ensure all information tracked
  • Empathetic customer communication and understanding of their priorities
  • Review sales contracts, purchase orders, and other supporting documents to ensure proper billing
  • Communicate with internal departments, including sales, finance, and customer service, to resolve billing-related issues.
  • Process internal requests for address changes, billing account changes, rate changes, account termination, account reactivation, recurring billing additions, etc.
  • Responsible for collection activities through special billing requirements and billing reconciliation issues as well as supplying customer documentation
  • Fulltime
Read More
Arrow Right

Collections Specialist

We are seeking a Collections Specialist to join our team. As a Collections Speci...
Location
Location
United States , Sparks
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in a Collections Specialist role or similar position
  • Proficiency in Accounts Receivable (AR) and Collection Processes
  • Proven experience in B2B collections and collecting outstanding payments
  • Demonstrated knowledge of Collections
  • Proficient in Excel formulas and Microsoft Excel for data analysis and reporting
  • Ability to communicate effectively with a variety of internal and external stakeholders
  • Excellent problem-solving skills and attention to detail
  • Strong time-management skills and the ability to prioritize tasks effectively
  • High level of professionalism and ethical standards for handling confidential information
Job Responsibility
Job Responsibility
  • Oversee the review of Accounts Receivable (AR) and aging reports to enhance financial status
  • Manage customer calls effectively, addressing their needs and inquiries
  • Enhance customer profiles through account analysis and updates
  • Promote the use of auto pay among customers, if not already enrolled
  • Handle customer payments, with a focus on credit card transactions
  • Provide necessary documents as per customer requests
  • Use Microsoft Excel for filtering and sorting data, managing aging reports, and other data manipulation tasks
  • Possess a solid understanding of collection processes, particularly in a legal context
  • Oversee collections across various financial spectrums
  • Utilize NetSuite for various tasks and be prepared to adapt to new implementations
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Competitive compensation
  • Free online training
  • Fulltime
Read More
Arrow Right

Billing and Collections Specialist

We are actively searching for a Billing and Collections Specialist to join our t...
Location
Location
United States , Humble
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in handling commercial collections
  • Familiarity with aging reports
  • Experience in managing aging accounts
  • Ability to monitor and manage delinquencies
  • 5+ years of experience in billing and collections
  • Proficient in Microsoft Office
  • ERP software experience required
  • Able to work independently and efficiently in a fast-paced environment
Job Responsibility
Job Responsibility
  • Address collection issues by conducting comprehensive research and resolving disputes in a timely manner
  • Monitor customer accounts and take necessary actions as per the company policies
  • Handle delinquencies and maintain aging reports and accounts
  • Prepare invoices as assigned for various accounts to including domestic, international, and intercompany
  • Work with various locations resolve billing discrepancies
  • Create invoices based on inventory control system reconciliation and customer price list and processes invoices according to customer preferences
  • Complete end of month tasks, as assigned
  • Completes special projects and perform all other duties as assigned by the Accounting Supervisor
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Collections Specialist

We’re looking for a detail-oriented and proactive Collections Specialist to join...
Location
Location
United States , Miami, FL
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years of collections, accounts receivable, or customer service experience
  • Strong communication and negotiation skills
  • Excellent attention to detail and organizational abilities
  • Proficiency in Excel and accounting software (QuickBooks, NetSuite, etc.)
Job Responsibility
Job Responsibility
  • Monitor and manage outstanding accounts receivable
  • Contact clients via phone and email to follow up on overdue invoices
  • Negotiate payment arrangements and resolve billing discrepancies
  • Maintain accurate records of collection activities
  • Collaborate with accounting and customer service teams
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy