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Vodafone Logo Vodafone · Customer Service

Specialist Care Advisor

United Kingdom 27691.00 GBP / Year · Job Posted June 17, 2026
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Job Description

As a Customer Account Specialist, you’ll become the trusted voice and go-to “customer champion” for your accounts. You’ll build strong relationships, understand what matters most to your customers, and make every interaction count—ensuring a seamless and positive experience at every step.

Job Responsibility

  • Connect with customers through calls and emails, always putting their needs and interests first
  • Take ownership of queries, resolving them end-to-end with a strong focus on getting it right the first time
  • Act as a key point of contact for escalations and more complex issues, ensuring timely and effective resolutions
  • Keep customer records accurate and up to date, capturing clear and concise interaction notes
  • Collaborate with internal teams across Vodafone to resolve account, technical, and network-related queries
  • Support Account Managers and Service Managers to keep customer accounts running smoothly
  • Share insights and feedback during regular stakeholder discussions to continuously improve service delivery
  • Contribute to team performance by meeting service level agreements and delivering high-quality outcomes
  • Proactively spot opportunities to enhance customer experience and help implement improvements
  • Role-model customer-first behaviours and advocate for Vodafone’s products and services

Requirements

  • Experience in enterprise customer service (around 12 months or more)
  • Confident building relationships and acting as a trusted point of contact for customers
  • Communicates clearly and professionally, whether over the phone, in writing, or across teams
  • Strong problem-solving skills and enjoy taking ownership of challenges through to resolution
  • Collaborative team player who contributes positively to shared goals
  • Curious, adaptable, and open to learning new systems and ways of working
  • Strong attention to detail, with excellent literacy and numeracy skills
  • Comfortable working with systems and tools, with good typing and data entry accuracy
  • Can engage effectively with stakeholders at all levels
  • Enjoys working in a fast-paced, customer-focused environment where you can make a real impact

What we offer

  • Great pay
  • Bonuses
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts, vouchers, a pension plan and loads more
  • Amazing learning tools
  • Top-notch parental leave policies
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