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We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team here at the Great Western Hospital. The successful candidate will provide a patient centered and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first.
Job Responsibility:
Ensure all patients requiring appointments are booked appropriately
Communicate and negotiate with patients and relatives
Take responsibility for prioritising incoming requests
Highlight any capacity and demand issues to the Endoscopy Booking Team Leader
Have a full understanding of the examination preparations
Requirements:
GCSE English and Maths or equivalent
NVQ or equivalent in Customer Service or Administration
Working in a customer/patient care environment
Experience working under pressure or to meet targets/deadlines
Administration Experience
Nice to have:
NVQ or equivalent in Customer Service or Administration
Previous training in/use of Trust inhouse systems, such as Medway