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Responsible for the accurate and timely analysis and processing of billing and accounting functions along with billing adjustments. Expectations will include the ability to make decisions, identify, communicate and problem solve any issues or exceptions, demonstrate strong relationships with internal and external customers and identify and execute process improvements.
Job Responsibility:
Responsible for the accurate and timely analysis and processing of billing and accounting functions along with billing adjustments
Enter invoices in portals per the customer requirements
Submit invoices using email for customers and creation of some manual invoices and analysis of invoicing trends, issues or gaps
Work with branch, customer or PO Tracking team for any exceptions that are rejected in the tool or missing PO’s which cannot be submitted at all
Complete weekly billing process and related financial reporting
Maintains constant communication with the assigned account service representative in collections and with the field account manager when needed
Respond to general inquiries that come to the shared billing mailbox
Identify processing inefficiencies or gaps. Determine and document a solution
Research and resolve billing operational issues presented by the customer and field personnel
Expected to present these invoices to the customer within a timely manner (current SLA is within 3 business days of invoice generation)
Conduct research for third party vendors invoices and request payment release
Follow up with internal and external customers providing specific timelines of when information is needed in order to resolve issues and prevent invoices timely
Prepare ad hoc or standardize reporting re: invoice status (presented, unpresented) as needed
Complete billing related functions or transactions for assigned customers requiring specialized billing/invoicing (75% of time)
Work closely with clients and collections to obtain and maintain the most current and accurate Purchase order information, SOW’s or other supporting information needed to present invoices (20% of time)
Look for areas of potential process improvements to streamline the process or reduce errors in billing (5% of time)
Requirements:
Bachelor’s degree in finance and accounting
Minimum of 4 years of experience in billings domain
Web Billing or Accounting knowledge and PeopleSoft experience a plus
Knowledge of Randstad operations and systems is an asset
Experience with 3rd party voucher match and research is a plus
Has good understanding of purchase orders
Advanced excel skills
Customer service oriented and self-motivated
Strong written and verbal communication skills
Excellent analytical skills and organization skills
Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products
Ability to recognize gaps in current processes and recommend solutions
Desire to achieve excellence and success
Nice to have:
Web Billing or Accounting knowledge and PeopleSoft experience
Knowledge of Randstad operations and systems
Experience with 3rd party voucher match and research