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This position involves overseeing security alarm systems, monitoring alarms, and responding in real-time to ensure the safety and security of associates, customers, and facilities. Schedule: 10pm to 6:30am CST (3rd shift). Location: Fully onsite in Bentonville, AR. with the potential to be temporarily located in Pineville, MO during disaster recovery scenarios.
Job Responsibility:
Investigating alarms and alerting appropriate authorities (fire services, or police)
Notifying responsible field management of alarm activations
Assist associates with safety or security events
Conduct reviews of multiple alarm systems and ensure panel programming compliance
Track and coordinate emergency response for in-home delivery incidents
Coordinating corporate responses to safety/security events through advisories
Compiling incident reports for apprehensions/property loss that occur from alarm activations
Following company policies for managing incidents from minor issues to nationwide impacts
Ensuring confidentiality of customer information
Requirements:
Must be proficient in typing/basic computer skills and customer service
Nice to have:
Strong attention to detail
Previous experience with security or CCTV systems (preferred)
Ability to work independently
Clear and efficient communication skills
Previous experience in police dispatch or emergency services
Enjoy working in a fast-paced environment
Gained field experience with Wal-Mart and familiarity with Wal-Mart culture