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Responsible for accurately applying customer payments, managing financial exceptions, and researching complex accounts to ensure ledger accuracy in a timely and efficient manner
Responsibilities include training cash application staff, while adhering to outlined policies and procedures
Apply cash remittances consisting of lockbox deposits, credit cards, and ACH/Wires accurately and timely
Perform reconciliation as necessary to apply payments on 3rd party remits
Ensure that customer remittances are posted within agreed upon service level commitments
Monitor and administer month end close processes and reporting
Maintain department efficiency by providing ongoing training
Assist in formulation improvement and implementation of policies and procedures
Work directly with customers to improve remittance processes and enhance relationships
Assist Credit Manager with productivity of cash application staff and provide performance and attendance feedback
Reports to the Cash Manager
Maintain detailed documentation of events, i.e. conversations, contacts, discrepancies, etc
Support Manager with daily administrative functions, as necessary
Retrieve remittances from various Vendor Management System (VMS) portals, verify talent and week-ending data, analyze payment variances, and prepare payment files
Process cash moves and offsets in multiple ERP systems
Imperative to constantly improve processes and technology to make department scalable
Work with AR support team to help administrate unapplied cash
Work directly with customers to improve remittance processes and enhance relationships
Handle credit card requests while remaining PCI compliant
Investigate misapplied payments, clear unapplied cash, and resolve incoming customer or internal inquiries through detailed research in ERP, and banking portals