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This position delivers technical knowledge and assistance to customers and internal teams for effective use of technical products. The Technical Product Sales Support Specialist 1 acts as a connection between sales, engineering, and customers to resolve technical questions. Responsibilities include addressing concerns, resolving problems, and enhancing product performance to align with business objectives and customer satisfaction targets.
Job Responsibility:
Providing technical guidance to sales teams and customers during the product selection and implementation process
Assisting in troubleshooting and resolving technical issues related to product performance or application
Preparing and delivering technical presentations and product demonstrations to internal teams and customers
Collaborating with engineering teams to address product-related inquiries and improve customer outcomes
Maintaining accurate documentation of customer interactions, technical solutions, and product updates
Supporting the development of training materials and resources for internal teams and customers
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary