This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
First point of contact for e-learning requests of our external customers
Responsible for processing and maintaining the e-learning requests as a Key User in our Learning Management System (LMS)
Stand as the first line of support, offering Level 1 troubleshooting assistance and working closely with Level 2 & 3 support to deliver efficient solutions
Take charge of creating new user accounts in our Learning Management System and ensuring data accuracy
Efficiently manage all related administrative tasks to ensure smooth operations
Coordination with specialist departments, regional training organization teams, internal customers and/or service providers
Consulting internal customers and regional training coordination teams on questions about our e-learning portfolio
Alignment with service providers (price negotiations, process agreements, quality assurance, etc.)
Requirements:
A degree in (e.g. human resources, business administration, pedagogy) or completed a commercial apprenticeship plus relevant professional experience are desired.
Minimum experience of 1 year in the field of training/events or in further professional education and initial experience with an Learning Management System desired
Strengths in the areas of: Organization and planning, structured work, and customer orientation
Good judgement and negotiation skills, Engagement and hands-on-mentality
Solution-oriented action, communication and conflict skills, ability to work in a team and reliability
Very good MS 365 Office skills (Excel, Word, PowerPoint, Teams)
Very good English skills (written and spoken) any of the following languages German, Spanish, Portuguese, Turkish or Polish, would-be a plus