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Specialist – RM Operations

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Virgin Atlantic

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Location:
United Kingdom , Crawley

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Specialist, RM Operations, you will sit at the heart of our Commercial systems landscape, enabling the reliability and accuracy of our inventory, fares and schedules across all sales channels by delivering effective technical solutions. You will be a subject matter expert across Passenger Service Systems and TPF mainframe technology, providing Level 2 system support, technical configuration and commercial insight to protect revenue and enhance operational performance. This role blends technical depth with commercial awareness. From system configuration and schedule optimisation through to operational disruption support and group revenue evaluation, you will work cross functionally across Revenue Management, Technology, Network, Alliances and external partners to ensure our systems and processes are robust, scalable and continuously improving.

Job Responsibility:

  • Configure, test and maintain TPF mainframe tables and associated commercial systems in line with governance and release processes
  • Provide Level 2 support, including on call for irregular Operational issues, and resolving inventory and schedule discrepancies.
  • Analyse processing impacts across systems, managing associated change and communication effectively
  • Responsible for the accurate distribution of operational and codeshare schedules, ensuring flights are correctly available for sale
  • Optimise codeshare and schedule configuration to maintain viable connections and minimise selling mismatches
  • Evaluate and negotiate group passenger requests to maximise revenue opportunities
  • Support Commercial project delivery, contributing technical expertise through design, testing and go live
  • Respond effectively to operational disruption, including system lockdown processes where required

Requirements:

  • Strong commercial acumen with a methodical, meticulous and organised approach in a fast paced environment, where you can communicate and coordinate effectively with our providers, suppliers or authorities with confidence.
  • Experience with GDS systems (Amadus, Sabre and/or VS Term)
  • Experience interpreting complex system logic, relational table configuration and scheduling processes
  • Demonstrable experience in identifying problems and offering solutions to mitigate risk
  • Comfortable working autonomously while building strong, professional relationships across teams
  • To clearly translate technical complexity into practical, actionable insight
  • You will thrive if you enjoy working at the intersection of commercial strategy, system logic and operational delivery, where detail matters and impact is visible.

Additional Information:

Job Posted:
March 19, 2026

Expiration:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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