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Special Services Operator

Allied Universal®

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Location:
United States, Richardson

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Category:
-

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Contract Type:
Not provided

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Salary:

20.00 USD / Hour
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Job Description:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Our risk and consulting group, under Allied Universal® Enhanced Protection Services, is hiring a Special Services Operator. Hours are Wednesday through Friday, 1pm to 9pm and Saturday and Sunday, 7am to 3pm.

Job Responsibility:

  • Coordinate high-value Transport runs, ensuring approved drivers or escorts are scheduled, briefed, and tracked in real time
  • Support scheduling and monitoring of workplace violence response posts, strike-related details, and special event security deployments
  • Track live missions, respond to real-time issues, and communicate status updates to clients and management
  • Verify that partner agencies and subcontractors follow company standards and contractual requirements
  • Receive and document inbound requests for special services and urgent coverage
  • Match available staff or partners to requests, update schedules, and relay changes to Operations Managers and clients
  • Ensure timekeeping and billing data is accurate and complete for all assignments
  • Maintain clear documentation of each case from start to finish
  • Perform similar coordination and support duties within the Special Services group as needed

Requirements:

  • Associate degree or an equivalent combination of education and experience sufficient to perform the essential functions of the job
  • 3+ years of operational or security coordination experience (including at least one year in transport coordination, dispatch, security operations, or emergency response)
  • Experience as an operator or manager in a high-volume, multi-faceted service team
  • Proficient in MS applications (Outlook, Word, Excel)
  • Understanding of emergency security operations and active law enforcement deployments
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines
  • Ability to maintain professional composure when dealing with unusual circumstances
  • Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages, and reconciliation in order to check pay, bill, and compliance details
  • Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner
  • Ability to understand and provide instructions in written, oral, or schedule form
  • Ability to write logs and reports
  • Outstanding verbal and written communication skills required
  • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player is required
  • Ability to be an effective team member
  • Courteous telephone manner
  • Ability to multitask with strong attention to detail
  • Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
  • Proficient in Smartsheet’s application
What we offer:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs

Additional Information:

Job Posted:
December 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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