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Special Product Coordinator

Victaulic

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Location:
United States , Easton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

JOB DESCRIPTION POSITION: Special Product Coordinator/Senior LOCATION: Customer Care, Commerce Park REPORTS TO: Customer Care Supervisor – Engineered Products

Job Responsibility:

  • Sales liaison between Engineered Products and our internal/external customers
  • Prepare and issue quotations for standard and special products
  • Qualify and review inquiry, specifications and engineering evaluation for completeness and accuracy
  • Procure vendor/manufacturing costing data and lead time
  • Determine sell price and perform all related cost/margin analysis
  • Perform quotation follow-up confirming quote viability
  • Perform all order related tasks and service-related activities ensuring accurate, timely and effective handling of project requirements including documentation and product delivery
  • Coordination of project delivery requirements utilizing project management and expediting skills working with Customer Satisfaction
  • Responsible to respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner
  • Assist in qualifying new suppliers to support special products
  • Assist in the development of various cost matrices, internal price lists, reports
  • Provide feedback on CC procedures and identify process improvement opportunities
  • Maintain current documentation and files as per established procedures
  • Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service
  • Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization
  • Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission
  • Work closely with all facets of the organization to provide superior customer service
  • Assist in various tasks, projects and responsibilities as assigned by CC Management team
  • Serve as the team technical subject matter expert for special product, specification, and application
  • Expert in all CC procedures and applications to achieve daily tasks and goals
  • Provide subject matter expertise and interpretation of procedures to less experienced team members
  • Perform full project management responsibilities serving as one point of contact for internal and external customers
  • Develop expert understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements
  • Identify and implement, upon approval, opportunities for the transition of special products to standard
  • Support new product development as a liaison between Engineering and other cross functional teams to complete tasks for commercialization
  • Mentor new hires

Requirements:

  • B.S. / B.A. Degree preferred or three years of equivalent work experience
  • Proficient in MS Office applications including Outlook, Word, Excel, and Power Point
  • Minimum two years of Victaulic product knowledge and previous customer service experience
  • Excellent oral and written communication skills
  • Project management and analytical skills preferred
  • When faced with an adverse situation is patient, professional, and courteous
  • Goal oriented, reliable, self-motivated, able to problem solve and multi-task effectively in a fast-paced environment
  • Willing to be flexible in schedule and work occasional overtime
  • Willing to make infrequent overnight travel

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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