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Spec, Patient Account Receivable

United States, Saint Paul Employment contract 51200.00 - 70400.00 USD / Year · Job Posted June 16, 2026
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Job Description

As the Patient Accounts Receivable Specialist, you will work with patients to resolve balances or determine appropriate alternate resolutions (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion within our Respiratory Health Division.

Job Responsibility

  • Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution
  • Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
  • Generate financial assistance applications, manage the review process, track results and follow-up with patients
  • Provide timely and professional communication with patients, families, co-workers, etc.
  • Process PFA documents, bankruptcy notifications and return mail
  • Create adjustments on assigned balances following the established policies and procedures
  • Arrange for device shipment or pick-up with Customer Service
  • Work accounts flagged for Collection Agency to provide necessary documentation as requested
  • Arrange for Self-Pay of device, supply and accessory purchases
  • Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)
  • Other duties and projects assigned

Requirements

  • High school diploma or equivalent required
  • 2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required
  • Experience working with high-dollar DME preferred
  • Bilingual in English/Spanish preferred
  • Experience with medical benefits and explanations of benefits (EOBs) preferred
  • Excellent customer service and communications skills
  • Strong attention to detail
  • Ability to function in an independent work environment and organize/prioritize workload
  • Innovative thinking/problems solving skills
  • Ability to develop and maintain positive working relationships
  • Proficiency with Microsoft Office required
  • Billing database software experience preferred

Nice to have

  • 2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required
  • Experience working with high-dollar DME preferred
  • Bilingual in English/Spanish preferred
  • Experience with medical benefits and explanations of benefits (EOBs) preferred
  • Billing database software experience preferred

What we offer

  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Educational assistance programs
  • Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits

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