Spares Advisor

• Coordinating and ordering replacement parts accurately and efficiently
• Scheduling engineer return visits in line with service level agreements
• Communicating clearly with customers and keeping them informed
• Managing email requests professionally and promptly
• Processing orders through Salesforce and SAP, ensuring all records are compliant
• Maintaining a positive, professional image through excellent communication and diary management

• Highly organised with strong administrative skills and attention to detail
• Flexibility to work within a rotating 6 week shift pattern including 1 Saturday in 5 and 1 Sunday in 10
• Experienced in ordering boiler or central heating replacement parts
• Familiar with SAP and Salesforce (preferred but not essential)
• Confident in challenging the status quo and improving processes
• Approachable, self‑motivated, and a strong team player
• Comfortable working across multiple digital platforms with accurate data entry

Familiar with SAP and Salesforce

• Up to £1500 bonus
• 25 days holiday plus bank holidays
• Bonus opportunities
• A generous pension scheme for long‑term financial security
• A recently refurbished, modern contact centre designed for comfort and productivity
• Sit‑stand desks to support wellbeing, focus, and creativity
• Clear communication of shift patterns to support work‑life balance
• Regular team‑building events and fun competitions