Spare Parts Specialist

• Drive the spares sales through actively quoting spares and managing spares opportunities to successful capture
• Interface with customers as well as internal stakeholders to provide information in response to inquiries about products/services and to handle/fulfill requests
• Drive and support programs to increase spares sales and drive improvement in overall customer experience
• Drive exceptional brand and buying experiences for all customers across multiple service touchpoints - both digital and physical
• Help implement and drive key performance indicators (KPIs) that drive front-end success in spares proposal on time delivery (OTD), capture rate and bookings at various customer touchpoints that impact the customer experience
• Support the data collection, reporting and analytics for key metrics within the service department
• Provide support to Service Technicians, Project Manager and Account Managers
• Understands the importance of maintaining the customer relationship management (CRM) system (Salesforce), leveraging it to manage customer relationships and opportunities
• Support generation of new quotes and order fulfillment to ATS LSS Chicago standard and approval policies
• Support service request ticket management to successful closure
• Contact external and internal customers to respond to inquiries or to notify them of updates related to spares proposals and open spares orders
• Identify customer service issues and work with designated departments to drive to resolution
• Builds and maintain strong customer relationships
• Maintain International Standardization Organization (ISO) standards
• Some off-hour availability may be required
• Full compliance with the terms and conditions within the employee signed work from home policy
• Comply with all ATS Company policies
• Other duties as assigned

• High school diploma or equivalency
• Minimum 2 years of customer service-related experience in technical field required
• Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills
• Ability to work independently, multitask and manage one’s time
• Ability to accurately document and record customer/client information
• Previous experience with computer applications such as MS Outlook, Excel, Word and data entry software

Previous experience with customer relationship management (CRM) software such as Salesforce is a plus

• Competitive compensation package
• Comprehensive benefits (including health, dental vision and employee assistance program)
• Employee Stock Purchase Plan Eligibility
• 401k with employer match
• Tuition reimbursement
• Wellness reimbursement
• Paid time off
• Annual paid volunteer day off
• Fully climate-controlled environment
• Professional growth opportunities