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The Valmet Spare Parts Coordinator will play a key role in managing customer orders from order entry to receipt of payment, ensuring smooth communication between internal departments and external customers. This position requires customer centricity, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Job Responsibility:
Processes orders in Valmet’s business system for parts and consumables received via e-mail, telephone or other communication channels and provides order acknowledgments
Identifies the requested items using Valmet’s documentation systems
Seeks item cost and lead time using internal communication tools
Sets the item sales price according to Valmet’s guidelines
Acts as the primary contact for customers regarding order status and delivery schedules
Follows up received orders and coordinates with supply chain and warehouse teams to ensure timely delivery of products
Provides status and other related updates to customers in a timely manner
Participates in the accounts receivable process
Participates in periodic conference calls with Sales Managers to review status of customer orders
Occasionally travels to customer sites to develop customer relationships
Requirements:
Associate's Degree from a two-year college or related field preferred
1 to 3 years customer service experience
or equivalent combination of education and experience
What we offer:
Dynamic work environment that is team-oriented, international and focused on growth