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Valmet Inc. Logo Valmet Inc. · Customer Service

Spare Parts Coordinator

United States, Charlotte · Job Posted February 20, 2026
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Job Description

The Valmet Spare Parts Coordinator will play a key role in managing customer orders from order entry to receipt of payment, ensuring smooth communication between internal departments and external customers. This position requires customer centricity, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Job Responsibility

  • Processes orders in Valmet’s business system for parts and consumables received via e-mail, telephone or other communication channels and provides order acknowledgments
  • Identifies the requested items using Valmet’s documentation systems
  • Seeks item cost and lead time using internal communication tools
  • Sets the item sales price according to Valmet’s guidelines
  • Acts as the primary contact for customers regarding order status and delivery schedules
  • Follows up received orders and coordinates with supply chain and warehouse teams to ensure timely delivery of products
  • Provides status and other related updates to customers in a timely manner
  • Participates in the accounts receivable process
  • Participates in periodic conference calls with Sales Managers to review status of customer orders
  • Occasionally travels to customer sites to develop customer relationships

Requirements

  • Associate's Degree from a two-year college or related field preferred
  • 1 to 3 years customer service experience
  • or equivalent combination of education and experience

What we offer

  • Dynamic work environment that is team-oriented, international and focused on growth
  • Innovative culture
  • Generous wage and benefits package
  • Company funded pension plan
  • 401k with company match
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