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Spanish Speaking Customer Service Agent

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Robert Half

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Location:
United States , New York

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Spanish Speaking Customer Service Agent to support a mission-driven non-profit organization in New York, New York. This Contract to permanent opportunity is ideal for someone who enjoys helping others, communicating clearly, and providing dependable service across phone and email channels. The person in this role will handle registration-related questions, guide callers to the appropriate resources, and maintain accurate records while delivering a courteous and welcoming experience.

Job Responsibility:

  • Respond to incoming customer questions related to registrations, general services, and routine support needs
  • Direct callers to the appropriate call center team or department when issues require additional assistance
  • Provide timely and courteous support through phone and email while maintaining a positive customer experience
  • Enter and update customer information accurately in internal records and tracking systems
  • Assist with order entry, appointment scheduling, and other service-related administrative tasks as needed
  • Document interactions clearly to ensure follow-up actions and customer requests are properly recorded
  • Use Microsoft Office tools, including Word and Excel, to manage information and support daily customer service activities

Requirements:

  • Bilingual in Spanish and English
  • Previous experience in customer service, call center support, or a similar client-facing role
  • Strong verbal and written communication skills with a detail-oriented and approachable manner
  • Comfort handling inbound calls and responding to a high volume of customer inquiries
  • Accurate data entry skills and strong attention to detail
  • Working knowledge of Microsoft Office, including Microsoft Word and Excel
  • Ability to stay organized, manage multiple requests, and maintain a positive attitude in a fast-paced environment
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

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