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We are seeking a Spanish-speaking Customer Service Administrator to support our team on a temporary basis. The role focuses on administrative support and handling customer enquiries from Spanish-speaking clients. You will receive an introduction to the product and guidance on the types of questions to ask in order to accurately respond to customers and process their orders. This position centres on customer service and administration rather than sales.
Job Responsibility:
Respond to customer enquiries in Spanish via phone and email
Provide clear product information
Ask relevant questions to ensure accurate order fulfilment
Update and maintain customer information in the CRM system (Salesforce)
Create opportunities and issue invoices using Salesforce/Xero
Provide general administrative support as needed
Requirements:
Fluent Spanish speaker
Strong customer service or administrative background
Comfortable managing calls, emails, and general enquiries
CRM experience, ideally Salesforce (training can be provided)
Excellent organisation and communication skills
Ability to work independently within a part‑time schedule