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Spanish Speaking Customer Service Administrator

United Kingdom, London 25000.00 GBP / Year · Job Posted May 14, 2026
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Job Description

Our client is looking for a dedicated and customer-focused Spanish Speaking Customer Care Administrator to join their growing team on a 12-month fixed-term contract. This is an excellent opportunity for someone passionate about delivering outstanding service and building strong customer relationships in a dynamic, international environment. The Role: As a key point of contact, you will be responsible for delivering a high standard of customer support across a wide range of queries. Acting as the first line of communication, you will represent the business professionally while ensuring every customer interaction is handled efficiently and accurately.

Job Responsibility

  • Respond to customer queries and process requests via phone using internal systems and ticketing software
  • Make outbound calls where necessary to resolve customer queries and ensure satisfaction
  • Build and maintain strong relationships with both new and existing customers
  • Handle a variety of customer requests with a proactive and positive approach
  • Maintain accurate records and ensure all processes are followed correctly
  • Stay up to date with company processes, systems, and product information
  • Contribute to ongoing team development and continuous improvement initiatives

Requirements

  • Fluent in Spanish and English (written and spoken)
  • Strong IT skills and confidence using systems and databases
  • Excellent communication and relationship-building skills
  • A proactive problem-solver with a positive and adaptable attitude
  • Passionate about delivering exceptional customer service
  • Experience within customer service, administration, or order processing is advantageous but not essential

Nice to have

Experience within customer service, administration, or order processing is advantageous but not essential

What we offer

  • Hybrid working with minimal office attendance
  • Structured working hours with no weekend shifts
  • Supportive team environment and ongoing training
  • Opportunity to gain experience within an international business environment

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