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Proactively responds to requests for language access in a healthcare setting. This includes but is not limited to: In-person interpreting, telephone interpreting, video interpreting, basic translation. Leverages the use of technology, as needed, to deliver services in a variety of different modalities. Troubleshoots basic application issues with software and customer as needed. Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities. Strives to contain costs at all times and leverages vendor relationships as needed. Interprets information regarding the patient's and family's healthcare needs. Scenarios may include patient education, appointments, discharge instructions, procedures, emergency encounters, assessments, etc. Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences. Acts as a cultural broker by educating caregivers on the understanding of patient's culture in relationship to healthcare. Fully abides by the healthcare system's professional conduct standards, executes job duties in an ethical manner, and follows national practice standards. Translates basic written information as needed and within department guidelines. Serves as a cultural mediator and educate customers appropriately.
Job Responsibility:
Proactively responds to requests for language access in a healthcare setting
Leverages the use of technology to deliver services in a variety of different modalities
Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities
Interprets information regarding the patient's and family's healthcare needs
Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications
Acts as a cultural broker by educating caregivers on the understanding of patient's culture in relationship to healthcare
Translates basic written information as needed and within department guidelines
Serves as a cultural mediator and educate customers appropriately
Requirements:
High school diploma required
1-year related experience required
Knowledge of medical terminology and prior experience in a healthcare setting is required
Demonstrated knowledge of oral/written language pair competency by successful completion of an Interpreter Language Assessment required
Completion of 40-hour Medical Interpretation Training Program within 1 year of hire required
National medical interpreter certification preferred
Bachelor's degree preferred
Nice to have:
National medical interpreter certification
Bachelor's degree
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs