CrawlJobs Logo
Helpware Logo Helpware · Customer Service

Spanish Customer Support Representative

Portugal Contract work · Job Posted December 09, 2025
Apply Position
Job Link Share

Job Description

Helpware is looking for a fantastic bilingual (English and Spanish) Customer Service Representative based in Portugal. As a CSR, you will be providing top-notch customer service through phone, email, and social media and addressing a variety of customer inquiries in a personalized, friendly, and informative manner. This is a contractor role, meaning candidates must have the legal right to work as independent contractors in Portugal.

Job Responsibility

  • Providing top-notch customer service through phone, email, and social media
  • Addressing a variety of customer inquiries in a personalized, friendly, and informative manner
  • Fully accountable for solving customers’ problems, particularly ensuring that buyers receive their tickets on time and sellers are paid on time
  • Advising customers, both buyers and sellers, with guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information
  • Maintaining your and your team's performance metrics at a high level
  • Acting as a community advocate for our Client’s partners and ensure the best representativity of their brand

Requirements

  • Prior experience in customer service working across multiple channels
  • Fluency in both English and Spanish (bilingual level)
  • Prior experience working with highly demanding customers and British services
  • A solid understanding of IT and Microsoft Office
  • Excellent oral and written English and Spanish communication skills
  • Readiness, flexibility, and previous experience to work 8 hours work shift+1h break on late shifts and weekends
  • Must currently live in Portugal and be eligible to work there as a contractor

Nice to have

  • Prior experience in live events or the ticket marketplace industry
  • Strong background and understanding of back-office and administration processes, preferably in eCommerce or Digital environments
  • Proven record of contributing to the quest for efficiency in a contact center environment
  • An additional language
Helpware - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Spanish Customer Support Representative

8 matching positions

Customer Support Representative

As a Customer Service Representative, you will be addressing a variety of custom...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service working with different contact channels
  • Excellent verbal and written communication in English and Spanish
  • Third Language will be considered a plus
  • Full-time availability, including night shifts and weekends
  • Solid understanding of Internet Technologies and Microsoft Office
Job Responsibility
Job Responsibility
  • Provide top-notch customer service in a fast-paced environment
  • Have engaging conversations with our customers about: guarantees, seller payments, purchases, listing tickets, questions about the site, account issues, venue information, etc
  • Deliver difficult messages to customers in a way that creates a positive customer experience
  • Be empathetic to customer concerns and display a sincere desire to find a resolution
  • Take decisions while keeping the customer and company in mind
  • Maintain high own and team´s performance metrics including productivity, average handle time, quality, adherence, budget management, as well as customer satisfaction
  • Event handling to make sure is completed in a timely manner as well as fixing any potential fulfillment issue effectively and efficiently
  • Be a community advocate for our partners and deliver their brand
  • Fulltime
Read More
Arrow Right

Customer Support Representative (SHI)

As a Customer Service Representative, you will be addressing a variety of custom...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service working with different contact channels
  • Excellent verbal and written communication in English and Spanish
  • Full-time availability, including night shifts and weekends
  • Solid understanding of Internet Technologies and Microsoft Office
Job Responsibility
Job Responsibility
  • Provide top-notch customer service in a fast-paced environment
  • Have engaging conversations with our customers about: guarantees, seller payments, purchases, listing tickets, questions about the site, account issues, venue information, etc.
  • Deliver difficult messages to customers in a way that creates a positive customer experience
  • Be empathetic to customer concerns and display a sincere desire to find a resolution
  • Take decisions while keeping the customer and company in mind
  • Maintain high own and team´s performance metrics including productivity, average handle time, quality, adherence, budget management, as well as customer satisfaction
  • Event handling to make sure is completed in a timely manner as well as fixing any potential fulfillment issue effectively and efficiently
  • Be a community advocate for our partners and deliver their brand
  • Fulltime
Read More
Arrow Right

Customer Support Representative

In this role, you’ll be on the front lines helping travel organizers around the ...
Location
Location
Spain
Salary
Salary:
33000.00 USD / Year
wetravel.com Logo
WeTravel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in customer support, ideally in SaaS or a tech-driven environment
  • Advanced English proficiency (C1 or higher)
  • Fluent in Spanish, both written and verbal
  • Confident using modern support platforms such as Intercom, Zendesk, or similar tools, including inbox management, workflows, tags, macros, and reporting
  • Empathetic, patient, and passionate about helping others succeed
  • Hands-on experience collaborating with engineers to investigate bugs, validate fixes, and contribute to product improvements
  • Communicate clearly and concisely—even when under pressure
  • Proactive, organized, and comfortable working independently
  • Love improving things—content, processes, and tools alike
  • Have a quiet home office setup and are open to working flexible hours, including some weekends
Job Responsibility
Job Responsibility
  • Responding to customer questions via email, chat and calls with empathy and clarity
  • Educating users about our product and helping them achieve their goals
  • Troubleshooting issues and escalating bugs or technical challenges when needed
  • Creating or updating help center articles and internal support documentation
  • Collaborating with product and engineering teams to share user insights
  • Assisting prospective customers with questions before connecting them with sales
  • Managing your time effectively between reactive support and proactive tasks
What we offer
What we offer
  • Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self
  • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
  • Work remotely for a maximum of 4 weeks per calendar year
  • Extensive paid family leave
  • Three paid volunteer days per year — take time to give back to causes you care about, on us
  • 2-week cross-functional onboarding program
  • Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment
  • Cambly for colleagues for whom English is not their first language
  • Join an international, travel-loving team with a passion for adventure and innovation
  • Fulltime
Read More
Arrow Right

Customer Support Representative Tier 2

We are seeking a Customer Support Representative Tier 2 – Premium & VIP Customer...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years in customer-facing roles (Concierge, VIP Support, Account Management, Hospitality, or similar)
  • Fluent in Spanish and English (C1/C2)
  • Experience working with premium, high-profile, or high-value customers
  • Experience with CRM tools and digital communication platforms
  • Background in eCommerce, hospitality, entertainment, or premium service environments (desired)
  • Exceptional communication and relationship-building abilities
  • Strong problem-solving mindset with autonomy and accountability
  • High attention to detail and ability to deliver premium service
  • Ability to multitask, prioritize, and work under pressure
  • Customer-centric, proactive, and solution-oriented
Job Responsibility
Job Responsibility
  • Act as the trusted advisor and single point of contact for VIP customers
  • Grow and nurture relationships to drive retention and loyalty
  • Deliver concierge-style, personalized support and proactive communication
  • Manage end-to-end customer journeys, including inquiries, special requests, and post-event follow-up
  • Anticipate customer needs and provide tailored solutions
  • Collaborate with internal teams (Operations, Payments, Logistics) to ensure seamless service delivery
  • Maintain ownership of assigned accounts with timely updates and resolutions
  • Represent the brand with professionalism, warmth, and premium-service standards
What we offer
What we offer
  • Competitive salary
  • Hybrid work model
  • Company-provided equipment
  • Major Medical Insurance
  • Food vouchers
  • Fulltime
Read More
Arrow Right
New

Customer Services Representative - Spanish Speaker

Customer Services Representative Multilingual. Marriott International Cork CEC i...
Location
Location
Ireland , Cork
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent verbal and written skills
  • Problem-solver
  • Ability to build rapport easily
  • Adaptable
  • Interest in diversity and progression
Job Responsibility
Job Responsibility
  • Serve guests from around the world as they embark on their travel journey
  • Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
  • Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions
  • Process reservation requests and support basic loyalty and customer care requests
  • Identify guest reservation needs and follow sales techniques to maximise revenue
  • Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
  • Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties
What we offer
What we offer
  • Marriott's Associate Explore rate
  • Discounts with local businesses
  • Flexible Working Arrangements
  • Leave of Absence programme
  • Paid Sick leave
  • Parents Leave
  • Parental Leave
  • Full Paid Maternity Leave
  • Incentive Programme
  • Life Assurance
  • Fulltime
Read More
Arrow Right

Associate Customer Service Representative Spanish Bilingual Everyday Banking

Wells Fargo is seeking an Associate Customer Service Representative in Everyday ...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
July 02, 2026
Flip Icon
Requirements
Requirements
  • 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bilingual reading, speaking and listening proficiency in Spanish/English
Job Responsibility
Job Responsibility
  • Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
  • Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
  • Regularly receive direction from supervisor and escalate questions and issues to more senior employees
  • Interact with team on basic information, plus internal or external customers
  • Fulltime
Read More
Arrow Right

Associate Customer Service Representative Spanish Bilingual Everyday Banking

Wells Fargo is seeking an Associate Customer Service Representative in Everyday ...
Location
Location
United States , Irving
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 27, 2026
Flip Icon
Requirements
Requirements
  • 6+ months of Customer Service, Financial Services or Contact Center support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bilingual reading, speaking, and listening proficiency in Spanish/English
Job Responsibility
Job Responsibility
  • Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
  • Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
  • Regularly receive direction from supervisor and escalate questions and issues to more senior employees
  • Interact with team on basic information, plus internal or external customers
  • Fulltime
Read More
Arrow Right

Bilingual Spanish Customer Service Representative

We are looking for a Bilingual Spanish Customer Service Representative to suppor...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service, call center support, or a similar client-facing role
  • Strong data entry skills with careful attention to detail and accuracy in documentation
  • Ability to research account information, identify solutions, and follow standard procedures effectively
  • Clear written and verbal communication skills, including clear and accurate email correspondence
  • Experience preparing quotes, explaining rates, or discussing service charges with customers
  • Comfortable working with multiple systems and navigating between tools in a fast-paced environment
  • Bilingual Spanish language skills are required
  • Dependable work habits and the ability to meet quality and performance metrics
Job Responsibility
Job Responsibility
  • Respond to inbound customer inquiries and provide timely, attentive support
  • Create and document service cases for customer issues
  • Explain available products, service features, fees, and pricing details
  • Use customer service platforms and internal tools efficiently
  • Resolve routine issues by following established procedures and escalate more complex matters
  • Meet performance expectations related to service quality, productivity, and call center standards
  • Encourage customers to use digital and self-service resources
  • Share information about current promotions, enhanced offerings, and prepayment options
  • Perform additional support tasks and related duties as assigned
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right