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Spanish Customer Support Representative

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Helpware

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Location:
Portugal

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Category:
Customer Service

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

Helpware is looking for a fantastic bilingual (English and Spanish) Customer Service Representative based in Portugal. As a CSR, you will be providing top-notch customer service through phone, email, and social media and addressing a variety of customer inquiries in a personalized, friendly, and informative manner. This is a contractor role, meaning candidates must have the legal right to work as independent contractors in Portugal.

Job Responsibility:

  • Providing top-notch customer service through phone, email, and social media
  • Addressing a variety of customer inquiries in a personalized, friendly, and informative manner
  • Fully accountable for solving customers’ problems, particularly ensuring that buyers receive their tickets on time and sellers are paid on time
  • Advising customers, both buyers and sellers, with guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information
  • Maintaining your and your team's performance metrics at a high level
  • Acting as a community advocate for our Client’s partners and ensure the best representativity of their brand

Requirements:

  • Prior experience in customer service working across multiple channels
  • Fluency in both English and Spanish (bilingual level)
  • Prior experience working with highly demanding customers and British services
  • A solid understanding of IT and Microsoft Office
  • Excellent oral and written English and Spanish communication skills
  • Readiness, flexibility, and previous experience to work 8 hours work shift+1h break on late shifts and weekends
  • Must currently live in Portugal and be eligible to work there as a contractor

Nice to have:

  • Prior experience in live events or the ticket marketplace industry
  • Strong background and understanding of back-office and administration processes, preferably in eCommerce or Digital environments
  • Proven record of contributing to the quest for efficiency in a contact center environment
  • An additional language

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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