Spanish Customer Support Representative Jobs

Spanish Customer Support Representative

Helpware

Location:
Portugal

Category:
Customer Service

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

Helpware is looking for a fantastic bilingual (English and Spanish) Customer Service Representative based in Portugal. As a CSR, you will be providing top-notch customer service through phone, email, and social media and addressing a variety of customer inquiries in a personalized, friendly, and informative manner. This is a contractor role, meaning candidates must have the legal right to work as independent contractors in Portugal.

Job Responsibility:

Providing top-notch customer service through phone, email, and social media
Addressing a variety of customer inquiries in a personalized, friendly, and informative manner
Fully accountable for solving customers’ problems, particularly ensuring that buyers receive their tickets on time and sellers are paid on time
Advising customers, both buyers and sellers, with guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information
Maintaining your and your team's performance metrics at a high level
Acting as a community advocate for our Client’s partners and ensure the best representativity of their brand

Requirements:

Prior experience in customer service working across multiple channels
Fluency in both English and Spanish (bilingual level)
Prior experience working with highly demanding customers and British services
A solid understanding of IT and Microsoft Office
Excellent oral and written English and Spanish communication skills
Readiness, flexibility, and previous experience to work 8 hours work shift+1h break on late shifts and weekends
Must currently live in Portugal and be eligible to work there as a contractor

Nice to have:

Prior experience in live events or the ticket marketplace industry
Strong background and understanding of back-office and administration processes, preferably in eCommerce or Digital environments
Proven record of contributing to the quest for efficiency in a contact center environment
An additional language

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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