Spanish Customer Care Specialist Job at Randstad (Thessaloniki)

Social Media Customer Care Specialist - Spanish Market

We are looking for a proactive, customer-focused individual to join the Content ...

Location

Portugal , Carcavelos

Salary:

Not provided

Smartbox Group

Expiration Date

Until further notice

Requirements

Proven experience in customer service on social media and external review platforms (> 2years)
Strong digital communication and professional writing skills
Ability to handle sensitive situations with diplomacy and professionalism
Autonomous, organized, and responsive in daily message and comment management
Knowledge of the experience gifting or e-commerce sector is a plus
Native Spanish speaker, fluent in English

Job Responsibility

Respond to customer messages and inquiries on social media channels (Facebook, Instagram, LinkedIn, etc.) in a professional and timely manner to strengthen Smartbox’s brand image
Act as a brand ambassador by relaying and reflecting Smartbox’s key PR messages in all public interactions (social media, reviews, and external platforms)
Work closely with the Social Media team to ensure consistent and aligned communication with the brand strategy
Identify recurring issues and propose solutions to improve the customer experience
Provide regular reporting on customer interactions, trends, and key feedback

Fulltime

New

Customer Care Specialist

At OneMain, Customer Service Representative empower customers – understanding cu...

Location

United States , Evansville

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

HS Diploma/GED

Job Responsibility

Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
Handling customer complaints, branch issues, delinquency levels and refunds
Multiple portfolio servicing, including cash advances, convenience checks and settlements
Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and notate all appropriate information and documentation on customer accounts
Lien releases paid out processing, questions regarding closed or resolved accounts
Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

Fulltime

Customer Care Specialist

We are the duck. We develop and empower our people, cultivate relationships, giv...

Location

United States , Windsor

Salary:

37440.00 - 55000.00 USD / Year

Aflac

Expiration Date

Until further notice

Requirements

Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
Skill in managing one's own time and actively looking for ways to help people whether team members or customers
Skilled in verbal and written communication regardless of channel (phone, chat, email, text, social media, etc.) in order to convey information and ideas so others will understand
Requires special communication skills including, but not limited to having the ability to defuse tough conversations in a high-emotion environment while maintaining a calm demeanor
Problem solving skills
Microsoft Excel skills
Experience translating from Spanish to English and English to Spanish (for bilingual positions)

Job Responsibility

Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services
provides thorough and accurate responses to policyholder or field force inquiries regarding policy or claim issues for Aflac products and service
Accurately processes Point of Call transactions including, but not limited to, customer name changes, transfers, cancellations, and beneficiary changes
promotes good customer relations by providing premier customer service with a professional and friendly demeanor
develops customer relationships through rapport-building, listening skills, engaging the customer, seeking clarification, and building trust
Composes and/or generates communications to request information or confirm action taken
is responsive and timely with correspondence and problem resolution, and displays a caring attitude
coordinates with other departments/divisions as necessary to ensure customer satisfaction with Aflac's services and products
Navigates computerized system for tracking, gathering and researching information
routes and tracks outstanding requests to ensure policy-holders and other customers receive complete, accurate and timely resolutions

What we offer

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock

Fulltime

Customer Services Specialist - Spanish

Marriott International Cork CEC invites you to collaborate with talented individ...

Location

Ireland , Cork

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Problem-solving skills
Ability to build rapport easily
Excellent verbal and written skills
Adaptability
Enjoy diversity
Interest in progressing
Spanish language skills (implied by title)

Job Responsibility

Serve guests from around the world
Create an effortless experience
Answer questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands
Assist customers with booking needs or questions through preferred channels
Process reservation requests
Support basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
Provide customer support through assistance and guidance in issue resolution

What we offer

Marriott’s Associate Explore rate
Choice of where to work – in centre, remote (within 50-mile radius), or hybrid
Discounts with local businesses
Flexible Working Arrangements
Leave of Absence programme
Paid Sick Leave
Parents Leave
Parental Leave
Full Paid Maternity Leave
Incentive Programme

Fulltime

Customer Services Specialist - Spanish

Marriott International Cork CEC invites you to be you, every day. Spend your day...

Location

Ireland , Cork

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Problem-solving skills
Ability to build rapport easily
Excellent verbal and written skills
Adaptability
Enjoy diversity
Interest in progressing
Spanish language skills

Job Responsibility

Serve guests from around the world
Create an effortless experience
Build raving brand fans
Answer questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands
Assist customers with booking needs or questions through preferred channels
Process reservation requests
Support basic loyalty and customer care requests
Identify guest reservation needs
Follow sales techniques to maximize revenue

What we offer

Marriott’s Associate Explore rate
Choice of where to work – in centre, remote (within 50-mile radius), or hybrid
Discounts with local businesses
Flexible Working Arrangements
Leave of Absence programme
Paid Sick Leave
Parents Leave
Parental Leave
Full Paid Maternity Leave
Incentive Programme

Fulltime

Customer Care Associate

Customer Care Associate, providing customer care to Life Insurance policyholders...

Location

United States , Yukon

Salary:

20.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

1 year experience (WAH) remote customer service (Call Center environment)
1 year experience with call center KPI understanding
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Spanish Bilingual

Job Responsibility

Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for your work product
Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements

What we offer

medical
dental
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

New

Customer Experience Specialist

We are looking for a customer-focused detail-oriented individual to support posi...

Location

United States , Lathrop

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, customer success, or a related support-focused role
Ability to write clear and effective email correspondence with strong attention to tone, clarity, and detail
Working knowledge of Microsoft Office Suite, including common business applications used for communication and documentation
Spanish language skills with the ability to assist customers effectively in bilingual interactions
Basic math skills and the ability to handle routine numerical information accurately
Strong interpersonal skills with a commitment to delivering responsive and respectful customer support
Ability to stay organized, manage multiple tasks, and follow through on customer needs in a timely manner

Job Responsibility

Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy
Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience
Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods
Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance
Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy
Partner with internal team members to address concerns, share updates, and help create a consistent support experience
Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Operations Specialist (ISDIN) with German

Are you passionate about helping others? Do you like to work in an international...

Location

Spain , Barcelona

Salary:

28000.00 - 33000.00 EUR / Year

Babel Profiles

Expiration Date

Until further notice

Requirements

Bilingual proficiency or equivalent in German
Full professional level of Spanish
Full professional level of English (is a plus)
+3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
Strong problem-solving and solution-oriented mindset
Highly proactive, autonomous, and able to ramp up quickly
Adaptable and comfortable working in a dynamic, fast-paced environment
Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
Strong collaboration skills and ability to work effectively across departments

Job Responsibility

Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
Manage inbound and outbound customer communications in areas without sales coverage across all channels
Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
Oversee end-to-end order management, from entry through to shipment and delivery
Manage returns, claims, and invoice incidents, ensuring timely resolution
Maintain and update customer and product master data across internal systems and logistics partners

What we offer

Compensation: €28,000 - €33,000 gross annual salary, depending on your experience and the value you bring to the position
Bonus
Hybrid working model (1 day at home)
Private health and life insurance
Ticket Restaurant
Yoga, pilates, and barre classes

Fulltime

Select Country

Spanish Customer Care Specialist

Job Description

Job Responsibility

Requirements

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