Spanish Call Center Representative - Social Services Job at Robert Half (San Diego)

Spanish-Speaking Customer Service Representative

Our client, a leading non-profit organization in San Diego, CA is seeking a dedi...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in both written and spoken Spanish and English
Prior experience in a call center or customer service environment, ideally supporting non-profit or social service programs
Strong communication and problem-solving skills
Ability to handle sensitive information confidentially
Basic computer proficiency and familiarity with call center systems

Job Responsibility

Provide phone-based customer service and support in both Spanish and English
Address inquiries related to non-profit programs, services, and application status
Accurately document customer interactions and case outcomes in internal systems
Escalate complex cases to appropriate team members as needed
Demonstrate empathy, active listening, and professionalism at all times
Collaborate with fellow team members to deliver seamless service

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Customer Service Representative

Robert Half is partnering with a respected nonprofit organization in San Diego t...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in Spanish and English (verbal and written)
1+ year of customer service or call center experience preferred
Experience working in a nonprofit, healthcare, social services, or community-based organization is a plus
Strong listening, problem-solving, and interpersonal skills
Ability to handle sensitive or complex situations with empathy and professionalism
Comfortable working with databases, CRM systems, and standard office software
High school diploma or equivalent required

Job Responsibility

Answer a high volume of inbound calls from community members seeking information, support, or referrals
Provide accurate information about programs, services, and community resources in English and Spanish
Document call details and interactions accurately in the organization’s database or CRM system
Assist callers in navigating available services and connecting them with appropriate resources
Maintain professionalism, empathy, and confidentiality when supporting individuals from diverse backgrounds
Meet call center performance metrics including call quality, documentation accuracy, and response times
Collaborate with team members and supervisors to ensure a high level of service delivery

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Bilingual Customer Service Representative

Our nonprofit organization is seeking a skilled and empathetic Bilingual Custome...

Location

United States , Chula Vista

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
coursework in social services or related field preferred
Bilingual proficiency in English and Spanish (verbal and written) required
Previous customer service or call center experience, ideally in a nonprofit or social services environment
Strong communication, interpersonal, and problem-solving skills
Computer literacy and ability to quickly learn new systems
Commitment to diversity, equity, and inclusion in all client interactions

Job Responsibility

Answer inbound calls from clients in both English and Spanish, providing information and guidance about available services and support programs
Listen actively to understand and assess the needs of callers, offering personalized referrals to nonprofit and community resources
Document call interactions and referral details accurately in organizational systems
Maintain strict confidentiality and adhere to organizational policies and procedures
Participate in training and ongoing development to stay informed about resources and call center best practices
Collaborate with team members to ensure positive outcomes for callers and maintain a high level of service
Handle sensitive situations with empathy and escalate cases when necessary

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Bilingual Customer Service Representative

Our client, a respected nonprofit organization, is seeking a Bilingual (Spanish/...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in Spanish and English (written and spoken) required
Previous customer service or call center experience preferred, ideally in a nonprofit or social services setting
Strong communication skills with an empathetic approach to client needs
Detail-oriented and comfortable with administrative recordkeeping
Ability to adapt in a dynamic environment and collaborate with team members
Passion for supporting community programs and making a positive impact

Job Responsibility

Respond promptly and empathetically to inbound phone, email, and online inquiries in both Spanish and English
Provide accurate information about nonprofit programs, services, and resources, ensuring clarity for diverse audiences
Assist clients, donors, and volunteers by addressing questions, resolving concerns, and escalating issues when necessary
Document all interactions thoroughly in the organization’s database, maintaining confidentiality and accuracy
Support outreach efforts, fundraising campaigns, and client service events through top-notch customer service
Uphold the nonprofit’s core values of integrity, inclusivity, and respect in every interaction

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Bilingual Spanish Customer Service Representative

We are looking for a dedicated and compassionate Bilingual Spanish Customer Serv...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate’s degree or higher preferred, or equivalent combination of education and experience
Minimum of 1 year of experience in a call center or customer service role
Background in social sciences such as public health, social work, psychology, or sociology is advantageous
Exceptional verbal and written communication skills in both Spanish and English
Proficiency in web-based systems, CRM tools, and Microsoft Office applications
Ability to handle inbound calls and assist customers with inquiries effectively
Strong organizational skills and attention to detail in documenting interactions

Job Responsibility

Respond to incoming inquiries via phone, chat, or email, providing accurate information and assistance
Document interactions and updates promptly in web-based systems to maintain accurate records
Stay informed about available community services and resources to offer appropriate referrals
Collaborate with internal teams to ensure the needs of clients are addressed effectively
Deliver outstanding customer service by handling communications with professionalism and empathy
Utilize CRM platforms and other computer systems to manage customer interactions efficiently
Assist clients with benefit and billing-related questions, ensuring clarity and resolution
Support the organization’s outreach efforts by providing thorough and timely responses
Adhere to established protocols and procedures to uphold service quality standards
Participate in training sessions to enhance skills and knowledge relevant to the role

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Customer Assistant - Online

We’re looking for friendly, customer-focused people to join our Online team, whe...

Location

United Kingdom , Watford

Salary:

Not provided

Morrisons

Expiration Date

May 29, 2026

Requirements

Helpful and friendly approach
Enjoys staying active and being hands-on
Works well in a busy, structured environment
Comfortable using equipment safely and following processes
Loves to help support our customers and resolve their queries

Job Responsibility

Picking and packing customer orders ready for delivery or collection
Using in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully
Supporting other parts of the store, including Replenishment and Customer Service

What we offer

Fully flexible shift patterns
Six weeks holiday (including bank holidays)
15% discount in our supermarkets and convenience stores available from the day you join us
Additional 10% discount card for a Friend or Family member
Career progression and development opportunities
Subsidised in store cafe or shop floor ranges
Competitive pension and life assurance
Healthcare/Well-being benefits including Aviva Digital GP
Morrisons MyPerks with discounts at high street shops, cinemas and gyms
Optional Payroll charity donations

Parttime

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Genesys Engineer

We are looking for a dynamic and proactive Genesys Engineer who can think creati...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Proven track record with Genesys Cloud architect flow design and build across Voice, Email, and Messaging channels
Proficiency in developing APIs for seamless integration of third‑party tools and services
Experience with REST APIs and web services
Knowledge of IP Telephony, including Genesys Cloud Edge Devices and SIP Trunking
Ability to diagnose and resolve complex technical issues, including analysing SIP traces
Basic understanding of Terraform and Genesys CX as Code
Experience with omnichannel contact centre solutions
Knowledge of AI and automation capabilities within Genesys Cloud
Experience integrating Genesys with a range of third‑party systems
Understanding of cloud infrastructure and security best practices

Job Responsibility

Produce functional design documentation based on gathered business requirements
Lead the deployment of Genesys Cloud solutions, including setup, configuration, and customisation to meet business functional requirements
Provide technical support during and after implementation, troubleshooting issues and ensuring optimal performance
Assist support teams with incident ownership through to resolution, including participation in an out‑of‑hours on‑call rota
Conduct training sessions for end‑users and create clear documentation for system configurations and processes
Provide technical guidance and support to other team members
Encourage and lead technical demos, ensuring effective knowledge transfer throughout delivery
Actively participate in engineering maturity efforts and promote best practices across teams
Contribute to peer reviews and produce supporting documentation where required
Apply and advocate DevSecOps practices

What we offer

up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when joining, increasing up to a maximum of 38 days
option to buy or sell up to an additional five days of annual leave
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

New

Customer Assistant - Nights

We’re looking for reliable, hands-on people to join our Nights team, working ove...

Location

United Kingdom , Bracknell

Salary:

Not provided

Morrisons

Expiration Date

June 11, 2026

Requirements

Helpful and friendly approach
Enjoys staying active and being hands-on
Works well in a busy, structured environment
Comfortable using equipment safely and following processes
Loves to help support our customers and resolve their queries
You need to be 18 or over to join us in a Nights role

Job Responsibility

Help unload deliveries
replenish stock
make sure our shelves are clean, tidy and full
trained across other areas of the store, such as Market Street and Service

What we offer

Fully flexible shift patterns
Six weeks holiday (including bank holidays)
15% discount in our supermarkets and convenience stores
Additional 10% discount card for a Friend or Family member
Career progression and development opportunities
Subsidised in store cafe or shop floor ranges
Competitive pension and life assurance
Healthcare/Well-being benefits including Aviva Digital GP
Morrisons MyPerks with discounts at high street shops, cinemas and gyms
Optional Payroll charity donations

Fulltime

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Spanish Call Center Representative - Social Services

Robert Half

Location:
United States , San Diego

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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