Spanish Bilingual Sales Quality Audit Representative

• Review sales interactions against established quality and compliance standards to identify gaps and support risk reduction
• Provide constructive, timely feedback to representatives and stakeholders to strengthen performance and promote consistent execution
• Evaluate whether agents are using approved tools, scripts, and reference materials correctly during customer conversations
• Follow documented audit methods, quality protocols, and operational guidelines in all daily review activities
• Maintain required productivity levels while balancing thoroughness and consistency in audit output
• Achieve accuracy targets by applying strong judgment and close attention to detail throughout each assessment
• Document audit findings clearly and escalate recurring issues or trends that may affect service quality or compliance
• Work independently in a remote environment while safeguarding confidential information in accordance with company standards

• High school diploma or equivalent
• additional education is a plus
• Prior experience working in a fast-paced office or operational support environment
• Hands-on background in quality auditing, monitoring, or review-based functions
• Bilingual proficiency in English and Spanish
• Strong attention to detail with the ability to identify process deviations accurately
• Ability to manage work independently and stay organized in a remote setting
• Comfort working with performance expectations related to both production and accuracy

Previous call audit experience in customer service or health care settings is preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan