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Spanish Bilingual Customer Service Representative

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Robert Half

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Location:
United States , Indianapolis

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Service Representative to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who communicates clearly, enjoys assisting customers over the phone, and can handle routine service needs with accuracy and professionalism. The person in this role will support customers by resolving account-related concerns, sharing product information, and helping them make informed decisions while meeting call center performance expectations. ***The shift is Monday - Friday 1pm - 10pm EST*** MUST BE FLUENT IN SPANISH AND ENGLISH

Job Responsibility:

  • Respond to customer inquiries by phone and document service concerns by creating and updating trouble tickets as needed
  • Provide clear explanations of available products, service features, pricing details, and applicable fees so customers understand their options
  • Use call center applications and support tools efficiently to access account information, complete service requests, and maintain accurate records
  • Resolve common customer issues by following established procedures and escalating more complex matters when additional guidance is required
  • Consistently meet service quality standards, productivity goals, and other call center performance measures
  • Encourage customers to use online and automated self-service resources when those options best support their needs
  • Share information about current promotions, enhanced offerings, and upgraded solutions that may benefit the customer
  • Prepare and communicate rate quotes while promoting prepay solutions when appropriate
  • Perform additional customer support and administrative tasks as assigned to support daily operations.

Requirements:

  • Previous experience in customer service, call center support, or a similar client-facing environment
  • Strong data entry skills with a high level of accuracy and attention to detail
  • Ability to research customer issues, review account information, and identify appropriate next steps
  • Clear written communication skills for detailed email correspondence and documentation
  • Comfortable discussing pricing, preparing customer quotes, and explaining service-related charges
  • Working knowledge of standard customer service systems and the ability to learn new tools quickly
  • Spanish language skills are REQUIRED.
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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