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Join our company as a Remote Spanish Bilingual Customer Service Representative, supporting customers in both English and Spanish across a variety of channels. We are seeking adaptable, detail-oriented professionals who excel in fast-paced, remote environments and are committed to delivering outstanding service.
Job Responsibility:
Respond to customer inquiries via phone, email, and chat in both Spanish and English
Resolve questions, concerns, and issues efficiently while maintaining a positive attitude
Document all customer interactions clearly and accurately
Collaborate with team members and other departments to ensure high customer satisfaction
Uphold company values, policies, and standards of service
Meet or exceed individual and team metrics for productivity and quality
Requirements:
Fluent in both Spanish and English (written and verbal)
Previous experience in customer service, call center, or related field preferred
Proficient with technology and comfortable working remotely