Spanish Bilingual Customer Service Representative, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Spanish Bilingual Customer Service Representative. The Payment team supports the payments processing for Wells Fargo. The scope of this work includes the processing of inbound and outbound payment messages. Duties will include processing repairs, exceptions, cancellations, reversals and authorizations.

Job Responsibility:

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

Requirements:

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Spanish Bilingual Customer Service Representative experience
Ability to effectively listen and elicit information
Excellent verbal, written, and interpersonal communication skills
Basic Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge and understanding of foreign and domestic wire transfers processing
Knowledge and understanding of financial services or call center environment
Strong attention to detail and accuracy skills
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Customer service focus with the ability to respond to requests in a timely manner
Ability to follow policies, procedures, and regulations
Strong organizational, multi-tasking, and prioritizing skills
Ability to take on a high level of responsibility, initiative, and accountability

Nice to have:

Knowledge and understanding of foreign and domestic wire transfers processing
Knowledge and understanding of financial services or call center environment

Additional Information:

Job Posted:
May 02, 2025

Expiration:
May 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Spanish Bilingual Customer Service Representative