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We are looking for a bilingual Business Process Analyst who can support English-to-Spanish translation workflows for health insurance benefit, clinical marketing, and transactional documents. This Long-term Contract position is based in Eden Prairie, Minnesota, and focuses on coordinating multilingual content production while preserving accuracy, formatting quality, and compliance standards. The role is well suited for someone who can balance project oversight, document review, vendor coordination, and administrative tracking in a fast-moving environment.
Job Responsibility
Lead the end-to-end coordination of translation and reproduction requests for regulatory, marketing, transactional, and alternate-format materials in English and Spanish
Manage several assignments at once with limited oversight, ensuring deadlines, quality expectations, and service commitments are consistently met
Review incoming projects, determine the appropriate translation approach, and assign work to internal resources or external language service providers as needed
Gather and compare vendor pricing, formatting charges, and related service costs, then assess delivery risks before selecting the best option for each project
Examine translated documents or audio outputs against original source files to identify language, compliance, or formatting issues
Document recommended corrections and partner with internal teams or third-party vendors to resolve defects and improve final deliverables
Maintain accurate project records, productivity logs, and defect counts in tracking tools and department databases throughout the day
Reconcile monthly billing details, verify invoice amounts and GL coding, and communicate discrepancies to vendors for resolution
Provide operational support through internal audits, inspection activities, and departmental administrative tasks following established procedures
Contribute to testing or implementation-related project support when new translation technology, automation, or workflow enhancements are introduced
Requirements
Bilingual proficiency in English and Spanish with the ability to evaluate translated content for accuracy, clarity, and consistency
Prior experience in business process analysis, translation coordination, project management, or a similar operations-focused role
Working knowledge of regulatory or customer-facing document workflows, preferably within health insurance, benefits, or related healthcare environments
Strong attention to detail when reviewing documents, tracking project status, auditing records, and validating billing information
Proficiency with Microsoft Excel, Word, and Outlook, along with comfort using databases and project tracking tools
Ability to work independently in a fast-paced setting while managing multiple priorities and collaborating across functional teams
Experience working with vendors or external service providers, including quote collection, issue resolution, and invoice review
Solid organizational and communication skills with a customer-service mindset and a focus on productivity, compliance, and quality