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We are delighted to be recruiting for a Space Coordinator to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day. The key purpose of this role is to provide end-to-end space booking support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve, and the Space Coordinator plays a key role in providing a great customer experience while adapting to the changes.
Job Responsibility:
Provide a range of services to the business including reservations and events bookings
Process all communications, queries and requests received through various tools
Take full ownership of each assigned request and coordinate with customer
Coordinate with various in-house teams and vendors
Display high levels of flexibility for any changes to restrictions and processes
Execute any ad-hoc duties as requested by the Service Desk Team Lead
Provide support and assistance where needed, including training of team members
Provide onsite customer support where required
Provide operational feedback to enable service development
Compile and interpret operational reporting
Execute, and participate in, any new service streams
Escalate issues to the Line Manager as appropriate
Identify and build good working relationships with key customers
Bid Room Management on site
On site No-Show allocation every morning
Engage and learnings from Events teams to improve event and customer experience
SME on Building knowledge across all space types
Requirements:
Previous customer service experience
Positive, outgoing personality
Ability to easily build rapport with key stakeholders
Proactive, flexible, and adaptable
Great attention to detail
Ambition to learn and grow
Excellent personal presentation and interpersonal skills
Computer literate
Excellent communication skills, verbal and written
Professional telephone and email etiquette
Ability to work independently and manage own workload