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The Spa & Wellness Manager is responsible for curating, leading, and delivering an exceptional, holistic spa and wellness experience aligned with the resort’s luxury positioning and brand values. This role oversees spa operations and supports wellness suites, movement, mindfulness, guest programs, and practitioner teams - ensuring seamless integration, operational excellence, and elevated guest satisfaction.
Job Responsibility:
Lead and deliver exceptional, luxury-led spa & wellness experiences, including retreats, workshops, and personalised guest journeys
Oversee day-to-day spa and wellness operations, ensuring premium standards of presentation, safety, compliance, and facility maintenance
Collaborate cross-departmentally to integrate wellness seamlessly into the overall guest experience
Recruit, train, and lead a high-performing Spa & Wellness team, fostering a culture of professionalism, care, and continuous improvement
Manage treatment menus, scheduling, utilisation, budgets, payroll, and cost controls to drive commercial performance
Drive revenue growth through optimised treatments, retail, packages, partnerships, and targeted wellness offerings
Uphold and evolve the resort’s wellness brand while ensuring full compliance with health, safety, and regulatory requirements
Requirements:
Minimum of 2 years’ spa management experience, ideally within a luxury or premium international hotel environment
Diploma in Beauty Therapy and/or Massage Therapy
Health Science background or related discipline
Proven ability to drive operational excellence, optimize performance, and implement effective business strategies aligned with Accor brand standards
Strong leadership and coaching capabilities with a hands-on, collaborative approach that embodies Accor’s Heartist® values
Excellent commercial acumen, with the ability to analyze performance metrics, manage budgets, and make sound, data-driven decisions
A genuine passion for luxury hospitality, wellness innovation, and delivering memorable, personalized guest experiences
High personal integrity, adaptability, and flexibility to work a 7-day rotating roster as operationally required
What we offer:
30% discount on food and beverage at Accor properties worldwide
Generous accommodation discounts across 4,500+ properties in over 110 countries
Career mobility across Accor’s global brand portfolio
Ongoing training and professional development opportunities
A strong commitment to diversity and inclusion, with a focus on promoting diverse talent