Spa & Wellness Manager (Shipboard)

• Ensure smooth daily operations of all amenities within the Spa, Salon and Fitness operations aboard The Yacht
• This role will support shoreside and shipboard operations
• Create and maintain benchmarks for the highest standards of cleanliness, maintenance and efficiency of our spa and wellness operating model
• Responsible for creating a synergistic team of multi trade Spa & Salon professionals
• Assessing Guest Feedback trends and conducting regular training sessions to enhance skills, knowledge and performance KPIs all aligned with Four Seasons service standards
• Manage inventory levels for all spa products and liaise with on shore distributors to ensure both pricing and par stocks are optimized
• Monitor the Spas Financial Performance, including budgeting, revenue targets, incentive and commission plans, operating costs and nimbly adapt the business to implement optimal profitability strategies
• Work closely with all other Yacht departments across all divisions ensuring the internal and external Spa brand is recognized as a cohesive, well run operational team
• Design and introduce innovative Spa & Wellness programs, classes and treatments that are reflected in industry trends but are unique and ownable to our Spa
• All Spa Operations must comply with Health & Safety regulations as well as Four Seasons compliance, safety and regulatory requirements
• Be an ambassador for Four Seasons throughout the Yacht, engaging with both crew and guests at all times
• Implementing change based on feedback and analysis, constantly evolving our product and services through innovative leadership
• Be an inspired leader and demonstrate teamwork when cross divisional work all hands work is required on Embarkation Days

• A minimum of 7 years experience in luxury Hotels and / or onboard Cruise Lines
• An extensive foundational working experience in core Spa skills in Massage, Beauty, Aesthetics and / or Hair
• Experience in developing new openings or ship launches & set up of new hiring, employee culture, massage, skin, hair and nail training plans and certification courses
• Strong verbal and written communication skills
• Can demonstrate a digital mastery of most common office software tools eg Excel, Outlook, Microsoft Teams
• Fluent in written and spoken English and additional language fluency preferred

additional language fluency preferred

• Competitive salary, wages, bonus and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary Employee Uniforms while onboard
• Complimentary Employee Meals while onboard