Spa, Wellness & Entertainment Manager Job at SOFITEL (Rio de Janeiro)

Job Description

We are seeking a passionate and results-driven Spa & Wellness Manager to support the pre-opening of the Spa & Wellness division at Sofitel Ipanema, including spa implementation, operational setup, and process structuring, in preparation for full operations.

Job Responsibility

Adhere to Spa Policies and Standard Operating Procedures at all times
Act as a Wellness Ambassador for the hotel, representing the brand values and Accor standards with colleagues, guests, and external stakeholders while maintaining a professional appearance
Promote colleague wellness initiatives in partnership with People & Culture teams
Manage the daily operations, efficiency, and overall performance of the spa and wellness facilities
Maintain effective communication and colleague welfare practices for both existing and new team members
Develop and implement strategic initiatives to promote spa, wellness, and well-being offerings within the hotel and local market
Maintain strong knowledge of competitors, including products, pricing, promotions, and sales strategies
Support all additional operational responsibilities assigned by hotel management while protecting hotel assets and property
Assist with budgeting, forecasting, financial analysis, and profitability management for wellness departments
Monitor operational costs, payroll approvals, inventory systems, productivity reports, and purchase requisitions
Review invoices, control labor and supply costs, and ensure revenue targets are achieved
Coordinate maintenance and service agreements for spa equipment in partnership with Engineering teams
Prepare and submit operational and performance reports to hotel and corporate teams
Lead the implementation of annual wellness and marketing strategies, including social media, digital campaigns, events, and retreats
Develop pricing structures for treatments and retail products according to market conditions and hotel revenue strategies
Ensure all marketing materials and communications follow brand guidelines
Establish and monitor KPI goals aligned with revenue expectations and revenue management practices
Participate in weekly revenue meetings to identify new business opportunities within the hotel and local community
Ensure guest preferences and special requests are accommodated to the highest standards possible
Conduct regular facility and treatment audits to maintain brand standards and service quality
Oversee daily operations and support teams in delivering exceptional guest experiences
Ensure all wellness facilities maintain high standards of cleanliness, hygiene, and operational excellence
Lead regular departmental communication, team meetings, recognition, and motivation initiatives
Support onboarding, cross-training, recruitment, development, and performance management for wellness teams
Attend daily hotel briefings and maintain strong collaboration with all hotel departments
Ensure compliance with the Accor Code of Ethics and company policies
Ensure compliance with all health, safety, hygiene, and emergency procedures across wellness facilities
Identify and address operational hazards and maintenance issues immediately
Maintain a safe environment for guests, colleagues, and hotel property
Handle emergency situations with professionalism, urgency, and discretion.

Requirements

Bachelor’s Degree completed is required
Fluency in English and Portuguese is required
Minimum of 3 years’ experience in a management or supervisory position in a spa, leisure, wellness, or related field
Previous experience in spa therapy, recreation, or fitness is recommended
Previous experience in luxury hotels or pre-opening, with a strong background in financial budgeting and forecasting
Acting as an ambassador for well-being, with a personal interest and lifestyle approach to wellness.

Nice to have

Previous experience in spa therapy, recreation, or fitness is recommended
Previous experience in luxury hotels or pre-opening, with a strong background in financial budgeting and forecasting
Acting as an ambassador for well-being, with a personal interest and lifestyle approach to wellness.

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Spa, Wellness & Entertainment Manager

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