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You will ensure a complete guest focus within the treatment area of Yu Spa, maintaining the Apex standards in all areas giving the guest the best possible experience. You’ll be an integral part of our friendly spa team - Passionate about customer service and hospitality, you’ll make sure every spa visitor receives an outstanding experience. Your professional and friendly approach will ensure our guests enjoy memorable experiences. Your love and knowledge of our products will also help drive revenue and ensure that the spa experience continues for our guests long after their visit is over. Responsible for the supervision of the therapist team you’ll help grow, mentor & develop your team to success while supporting the wider management team.
Job Responsibility:
Coach, develop and motivate all team members
Ensure that all customers are provided with high quality treatments
Deliver exceptional guest service in all areas of the department
Monitor and maintain clear standards in service delivery, cleanliness, guest interaction and set up of areas
Assist in delivering ongoing training to the spa therapist team
Contribute to a strong team environment
Comply with statutory and legal requirements for Fire, Hygiene, Health & Safety, and Employment laws
Maximise revenue generation in the Spa through targeted upselling
Ensure that all equipment and fittings within the treatment areas are maintained to a high level
Requirements:
Holds a HNC or HND qualification or has equivalent beauty qualifications
Experienced working in a Spa or wellness setting is essential
Can deliver excellent standards with a passion for our luxury spa products
Uses initiative along with listening skills
Is self-aware and able to evaluate your own work
Has a customer service and can-do attitude
Holds a genuine desire to provide a Warmer Welcome to our guests
What we offer:
29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App
£200 referral bonus
Access to our discounts and wellbeing platform “Treat Yourself Here”
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family
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