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You will be responsible for the flawless running of our newest site, Yu Spa Edinburgh. You will take pride in creating a relaxing retreat within the hotel, giving guests a memorable, friendly spa experience. No two days are the same and being able to multitask, prioritise and self-motivate is key. You will be leading, mentoring, and inspiring the spa team while working alongside other hotel team members. You will be a trusted advisor to the key stakeholders in the spa team along with the Head of Spa who you will report into.
Job Responsibility:
Responsible for all daily Yu Spa Treatment operations, including scheduling of staff to meet business demand and ensuring high levels of guest service, cleanliness, and knowledge of services
Monitor and control KPIs within the department focusing on occupancy, utilisation, and yield within beauty treatment
Focus on Self-development and development of the Spa team
Ensure the highest standards of cleanliness exist in all areas of responsibility
Receive, manage, and respond to all guest feedback via all channels
Requirements:
Previous management experience in a quality spa setting, ideally in a hotel
Genuine passion for spa
Ability to multi-task and organise a variable workload
Leadership skills to lead, mentor, and inspire a team
What we offer:
35 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App Wagestream
£200 referral bonus
Access to our discounts and wellbeing platform “Treat Yourself Here”
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family